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Techaisle Blog

Insightful research, flexible data, and deep analysis by a global SMB IT Market Research and Industry Analyst organization dedicated to tracking the Future of SMBs and Channels.

Webex By Cisco - Supporting Hybrid Work with New Capabilities

Hybrid work trends have emerged rapidly over the past year, changing how organizations approach collaboration. Not long ago, the hybrid mode of work was viewed as a luxury – a privilege only for employees who could manage their job from home on occasion. However, the pandemic compelled organizations to scramble for new ways to ensure business continuity, and Hybrid work transformed into a must-have from being a nice-to-have option. Organizations that fail to embrace this change and try to return to a 100-percent-office-based work strategy are at risk of falling short in productivity, talent retention, and much more. Amid the worldwide trend of ‘great resignations,’ organizations have been trying to find a balance between working from home and the office.

In a scenario where hybrid work is no longer a choice but a necessity, many organizations are already aware that they need to provide consistent technical support to employees across different locations to enable a hybrid work environment that is seamless, secure, and smart. Hybrid work requires more than just collaborative software; it requires advanced devices, robust security, dependable connection, and smooth networking—all of which must function in tandem. Furthermore, it requires a unified solution to avoid fragmented communication, additional IT administrative labor, and increased security concerns.

The Webex platform addresses all these essential aspects of hybrid work – where employees work and how they prefer to work. It offers several solutions that can be easily integrated with various pre-existing systems and ensure enterprise-grade security.

Read on learn about Webex, comparisons with Zoom, Microsoft Teams and Google Meet

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Dell Latitude 9330 - a great laptop becomes even better and is a collaboration powerhouse

How does one take an existing exceptional PC brand and improve it? I have no idea, but the engineers at Dell Technologies achieved an incredible feat with the Latitude 9330 13-inch form factor. A hardware advancement enhanced by software innovation. For a month, I have been using the latest ultra-premium 2-in-1 with the world’s first distinctive Collaboration Touchpad. Weighing 2.8 lbs., the Latitude 9330 has empowered my mobile, nomadic work style in planes, trains, cafes, lounges, conferences, parks, hotels, and the home.

Mobility magic

The mobility magic is easily felt in its thoughtful design. Wi-Fi 6E and 5G ensure that one is never out of reach of Internet connectivity. I activated Verizon 5G (which is not always the best in the places one needs most), but it works. The 13.3-inch QHD+ (2560 x 1600) WVA touch display with 500 nits of brightness is plenty vivid and crisp to scroll through volumes of data and PowerPoint presentations in bright lights and dark surroundings. Dell has continued with its InfinityEdge display design, which is very neat, and the ComfortView Plus display reduces blue light. Those using Windows 11 know that its snap layouts and snap groups work great on large external monitors. Therefore, I was initially skeptical because of Latitude’s 13-inch screen size, but I found the use of snap layout and snap group features on the Latitude effective. If I require additional screen space, I connect the Dell ultrathin 14” FHD portable monitor (C1422H). It gives me dual-screen productivity with 330 nits brightness and 2 x USB-C (one on each side). Working from home, my Latitude laptop is connected to a Dell UltraSharp 34-inch Curved video conferencing monitor (C3422WE) through a Dell dock, a Dell Bluetooth silent keyboard, and a mouse.

The battery life can last through coast-to-coast flights but not a cross-Atlantic trip. However, the specifications claim that the laptop can charge up to 80% within 40 minutes, which in my experience, comes very close to it. The Adaptive Battery Performance tends to optimize and extend battery life. The backlit keyboard is excellent for working in dark environments such as planes when the lights are dimmed or during my late-night work habits.

Sustainability is quickly becoming an essential purchase decision-making process. The Latitude 9330 does not disappoint. The packaging is made from 100% recycled materials, and the keyboard and the keycaps are also made from recycled materials.

dell latitude 9330 image
Collaboration center

Video-enabled collaboration is necessary for business agility – decision agility, innovation agility. The nature of the collaboration discussion has permanently changed. Advanced collaboration technologies answer real business issues – issues that have become more pressing in today’s competitive world for productivity, innovation, and customer interaction. The Latitude 9330 is built for collaboration, enhancing video, and calling. It has top and bottom firing speakers and four microphones to pick up one’s voice clearly. The glass collaboration touchpad automatically lights up with Zoom icons for mute/unmute, video on/off, and screen share when in a Zoom call. The settings can be modified in the collaboration section of the Dell Optimizer. The icons have saved me a ton of time from fumbling for mouse-click buttons on the Zoom screen. The 1920x1080 webcam with a safety shutter automatically opens and closes during video calls. The camera shutter can be opened/locked with the F9 key for extra cautious users. Included in the laptop is AI-based noise cancellation for background noise reduction. It is unclear if the noise cancellation is additive to or overrides the feature of video-conferencing applications.

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Mitel is well-positioned to support on-prem, private, and public cloud unified communications solutions

What do Hyatt, Hilton, and Marriott all have in common? Besides being among the world’s largest hotel chains, all use Mitel’s MiVoice Business solution. Hospitality is one of the many verticals that Mitel excels in. Manufacturing, retail, healthcare, media, and entertainment are some of the other verticals where Mitel has been showing considerable growth. Businesses require a broad spectrum of adaptive and agile communications solutions, and suppliers should be able to support a wide range of needs. Mitel is well-positioned to support the needs of firms of all sizes. For example, Halepuna Waikiki, an acclaimed Hawaiian boutique hotel, is an excellent example of how Mitel solutions can be tailored for global and local businesses alike.

Mitel is on a modernization mission

A recent global Techaisle Communications Adoption Trends research study (N=1361), conducted in the US, UK, France, Germany, and Australia, shows that 84% of firms say that modern communications solution is vital for business success. 73% agree that modern communication solutions help their business grow by contributing to improved decision making, driving innovation, and enabling better customer experience. As a result, 64% consider the modernization of their communications infrastructure a priority, and 47% of firms are using or implementing on-prem UCaaS solutions on multiple platforms.

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SMB and Midmarket workforce enablement through unified workspace and collaboration

Techaisle global research shows that 409 million SMB employees will still be in hybrid work mode at the end of 2021. As a result, SMBs are investing in processes, products, and policies to support hybrid workforces. Better hardware equipment and mobile devices are an essential component of remote work, but remote work enablement extends beyond hardware to applications, solutions, and work habits. Techaisle data also found that improving workforce productivity is among the top five business objectives for SMB and midmarket segments. Many factors drive productivity, including management approaches, processes and practices, and collaboration/synergy across activities and functions. But technology is a pivotal contributor to productivity directly and through its ability to affect operations and internal coordination positively. Moreover, as the chart below demonstrates, these benefits don't accrue to all SMBs equally. SMBs that are advanced in their approach to IT ("Enterprise IT") are about twice as likely to achieve the productivity-enabled benefits than lowest-performing firms and 30% more likely to realize productivity benefits than the average SMB. IT provides the tools to support greater employee efficiency and productivity. So what are the best ways to help the workforce to capture these benefits and be more productive?

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