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Techaisle Blog

Insightful research, flexible data, and deep analysis by a global SMB IT Market Research and Industry Analyst organization dedicated to tracking the Future of SMBs and Channels.

Mitel evolves its UC growth strategy and gains momentum with RingCentral UCaaS

Mitel’s overall philosophy for unified communications (UC) is enabling customers with broad flexibility to deploy what they want and purchase solutions how they want. A key differentiator of Mitel’s has been its belief that one size does not fit all. That belief is supported by a recent Techaisle global study revealing that 44% of firms use multiple communication platforms. On-prem unified UC solutions dominate in 88% of firms, but in 56% on-prem capabilities co-exist with cloud solutions. All these options are choices that Mitel supports with its Customer Lifecycle Management approach, recently bolstered by its exclusive UCaaS partnership with RingCentral.

Mitel - RingCentral UCaaS momentum - “A Differentiated and Evolved Partnership”

Mitel is not just partnering with RingCentral but doing even more by optimizing the complete migration experience through collaborative processes, migration tooling, device transfers, and exclusive incentives providing Mitel customers a world-class UCaaS solution and a clear, flexible path toward the future. Mitel is actively integrating numerous capabilities with the RingCentral MVP (Messaging, Voice, Phone) platform to enhance the whole experience for customers. The first example of this broad integration was evident just five months following the RingCentral partnership when Mitel launched its first set of certified devices – the 6900 series phones – which work seamlessly with RingCentral MVP. Customer choice and experience extend into a well-thought-through onboarding process, enhanced by Mitel’s Migration Assist Package, which introduces automation and accuracy while migrating customers 75% faster than industry standards. Customers migrating to less than a hundred seats can take advantage of these free implementation services. The free service is very generous as it includes access to an Implementation Advisor who also schedules discovery and training sessions and unlimited access via toll-free number for follow-up questions and assistance on system setup. Mitel partners or RingCentral provide professional services for customers with more than a hundred seats.

Mitel’s partnership with RingCentral has seen significant momentum, migrating over 100,000 seats in the first six months of the exclusive relationship.

The RingCentral – Mitel partnership is highly differentiated from others in the market, including RingCentral’s relationship with Avaya. From the outset, Mitel has distinguished itself from Avaya and others with superior pricing and purchase flexibility, ease of deployment and migration, professional services, and training. Although Avaya is widely considered to have a composable CPaaS offering, Mitel’s CloudLink technology with APIs and integration capabilities are yet to be fully utilized by developers and partners. Additionally, the compensation received from RingCentral fuels investments in core Mitel unified communications R&D and innovation and potential future merger and acquisition activities.

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Mitel is well-positioned to support on-prem, private, and public cloud unified communications solutions

What do Hyatt, Hilton, and Marriott all have in common? Besides being among the world’s largest hotel chains, all use Mitel’s MiVoice Business solution. Hospitality is one of the many verticals that Mitel excels in. Manufacturing, retail, healthcare, media, and entertainment are some of the other verticals where Mitel has been showing considerable growth. Businesses require a broad spectrum of adaptive and agile communications solutions, and suppliers should be able to support a wide range of needs. Mitel is well-positioned to support the needs of firms of all sizes. For example, Halepuna Waikiki, an acclaimed Hawaiian boutique hotel, is an excellent example of how Mitel solutions can be tailored for global and local businesses alike.

Mitel is on a modernization mission

A recent global Techaisle Communications Adoption Trends research study (N=1361), conducted in the US, UK, France, Germany, and Australia, shows that 84% of firms say that modern communications solution is vital for business success. 73% agree that modern communication solutions help their business grow by contributing to improved decision making, driving innovation, and enabling better customer experience. As a result, 64% consider the modernization of their communications infrastructure a priority, and 47% of firms are using or implementing on-prem UCaaS solutions on multiple platforms.

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