Techaisle Blog

Digital Enhanced Cordless Telecommunications (DECT) technology is a prime example of innovation and practicality in an era characterized by swift technological advancements. With its origins dating back to the latter half of the 20th century, DECT technology has evolved into a sophisticated communications network that redefines cordless phone communication standards. Mitel, a leading communication solutions provider, has been at the forefront of this evolution, offering DECT features such as over-the-air synchronization, enhanced signal strength, advanced security protocols, voice encryption, and reliable connectivity. The company’s commitment to innovation is further underscored by the impending launch of its 700d Series phones.

In addition to its DECT offerings, Mitel also provides the MiCollab app—a comprehensive communication solution designed to enhance collaboration. Among its many advanced features is Meetings—a multi-party video conferencing solution. The app’s most recent update (MiCollab 9.7 SP1) introduces several new features we will examine in detail.

Mitel: A Significant Player in the DECT Market

The global multicellular DECT market is fiercely competitive, with many companies competing for a share of the market. In 2022, Atos Utility and Alcatel-Lucent Enterprise held 18% and 15% of the market share, respectively. Companies such as Ascom Wireless, Yealink, Snom, and Avaya each had less than 10% of the market. Mitel stood out as the market leader, holding approximately one-fifth of the market share by consistently providing modern, comprehensive, and reliable solutions.

As the DECT market continues to evolve, competitors are focusing on differentiating their products by introducing solutions specific to various industries, improving audio quality, and adding mobile features to meet the diverse needs of their clients. Organizations are looking for solutions tailored to their unique requirements, and DECT players are responding by delivering innovative communication solutions that meet and exceed expectations and enhance connectivity.

Techaisle’s latest commercial segment survey research data shows that for 92% of firms, customer experience solutions and employee experience platforms are a priority. In addition, 69% of mid-market firms are already planning investments in modernizing their customer-facing and employee productivity and communications solutions. Modern communication solutions are essential for 84% of firms, driving improved customer and employee engagement. Hence, 48% of these firms are either investing in or planning to invest in Unified Communications (UC) solutions. However, data also shows no one-size-fits-all approach to business communications solutions.

Partner commitment

We are hearing from partners that Mitel is firmly committed to supporting customers wherever they are in their communications journey with flexible, future-proofed solutions. Mitel’s portfolio of flexible, modern options is available any way that customers prefer to buy them: CAPEX options; subscription options; and a complete range of private, hybrid, and on-premises deployment options. Mitel’s UC Platform MiVoice Business improves the business experience by unifying all communication and collaboration needs into a single platform, providing greater deployment flexibility and superior customer lifecycle management. In addition to MiVoice Business’s private, public cloud, and on-premises deployment options, customers can choose a subscription model. Progressive and committed Mitel reseller partners are taking note of Mitel’s approach to solving a customer’s business communication requirements throughout their communications journey.