Latest Analyst Insights
16 February, 2026
In my recent deep-dive briefing with Muddu Sudhakar, SVP & GM, Agentic IT and HR Service, and the AgentForce IT Service team, one thing became abundantly clear: the ticket as we know it is on life support. While the industry has spent decades perfecting the art of managing the ticket lifecycle—f...
11 February, 2026
The Shift from Experimentation to Agentic Workflows Based on Techaisle’s latest survey of over 5000 businesses, the 2026 core midmarket agenda reveals a profound transition from the era of experimental digital transformation to a period of rigorous, outcome-driven architectural overhaul. The data in...
26 January, 2026
The channel is facing an efficiency mandate. As I analyze the data from our recent Techaisle 2026-2028 Channel & Ecosystem Predictions, a stark reality emerges: traditional methods of partner enablement are failing to keep pace with market demands. For decades, the industry has operated on a lin...
