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Techaisle Blog

Insightful research, flexible data, and deep analysis by a global SMB IT Market Research and Industry Analyst organization dedicated to tracking the Future of SMBs and Channels.

Hybrid work is challenging the SMBs

Techaisle’s SMB and Midmarket Hybrid Work Adoption Trends survey indicates that 41% of SMBs plan a phased approach to return to the office, up from 22% in 2021. 20% of employees will likely work from home, in sharp contrast to 58% in 2021, similar to pre-pandemic levels in 2019 when 29% of small business (1-99) employees, 9% of employees within midmarket firms (100-999), and 7% within upper-midmarket firms (1000-4999), who worked from home. Techaisle survey also shows that 42% of employees want to work 3-4 days per week from home.

Security, remote IT support, and unreliable networks continue to be significant technology challenges in managing remote workers. Remote IT support is an especially acute inhibitor for 46% of small businesses. On the people-side of the hybrid work equation, work-life conflict, maintaining team cohesiveness, and lack of training/career implications are dominant challenges. As a result, only 11% have a hybrid first mindset, but 37% believe they have mature remote work practices.

Team collaboration solutions, office collaboration tools (conference room devices), and remote worker collaboration devices (headsets, video cameras, etc.) are the top three priorities for 45% to 58% of SMBs. PC upgrades and refreshes to enable a hybrid workforce are the fourth top priority for 39% of SMBs.

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Cisco Webex democratizing collaboration regardless of the workplace, work environment, and workspace

As the world turned to Zoom, I switched to Webex. I have been using Webex for the last ten months. I have experienced nothing but delight with the Webex collaboration application suite, including Webex Teams, Webex Desk Pro, and Cisco Webex headset.

I first met the founders of Webex in 2001, one year after its IPO and six years before its acquisition by Cisco. As quickly as Webex became the default web-conferencing software offering, its popularity started eroding with an onslaught of solutions, especially Go-to-meeting and Skype. In the intervening years, Microsoft Teams took off, primarily because of its integration with M365, further pushing Webex into the background. However, years spanning 2019-2020 has been an inflection point for Webex. After yielding the everyday video conferencing lexicon to Zoom, Cisco Webex has just begun its steep rise in its innovation curve and has no intention of pausing and letting the curve slope down into the trough of disillusionment. The triumvirate leaders - Jeetu Patel (Senior Vice President and General Manager of Security and Collaboration), Javed Khan (Senior Vice President and General Manager of Cisco Collaboration), and Aruna Ravichandran (CMO & VP, Cisco Webex Collaboration) - are on a mission to deliver collaboration experiences that are 10X better than in-person. Perhaps naively, I have yet to understand its enormity. Still, so far, new releases and enhancements are continuing to blend physical and virtual workspaces to deliver similar immersive and authentic experiences: the latest being gesture-recognition, white-boarding, and the pending integration of Slido for polling. The next steps in delivering similar experiences are ad-hoc conversations and serendipitous interactions. Since September, Cisco Webex has released 400 enhancements with AI and security as the Cisco collaboration strategy foundations. IMImobile acquisition will enable Cisco to incorporate expanded digital channels and flow builder capabilities for contact center and customer engagement.

The future of work has become very complex. Collaboration is more important in complex, interconnected digital transformation work environments. 58% of SMB and midmarket employees (1 to 5000 employee size firms) expect to continue to work from home post-pandemic. As a result, mobility, cloud, and collaboration are important trends in today's market, and they are tightly interconnected. This interconnection empowers collaboration. Collaboration is most potent when connected, intuitive and pervasive, so deeply ingrained in the employee's infrastructure fabric that its use is a natural extension of their work environment. At the heart of Cisco's collaboration strategy is its collaboration application suite bookended by its platform, devices, and specialized experiences. The vertical integration from platform to devices promises to be a one-stop collaboration shop for mainstream businesses.

Collaboration represents a significant investment for most mainstream businesses, and collaboration platforms become a central, everyday resource touching all users within an organization. Collaboration is pervasive and critical to SMBs (1-5000 employees). Our most recent SMB survey looked at collaboration as a discrete category and found that it is the second-most prominent SMB solution area, behind cloud and security. There is a wide-ranging trend towards seeing collaboration as part of the fabric of business activity, rather than merely a means of enabling connections between discrete tasks. It is a core component for digital transformation, and innovative businesses embed it in their organizational DNA. Collaboration is a top IT priority for 96% of SMBs, 79% of innovative SMBs are using collaboration organization-wide, and 74% of digitally transformed leaders are using collaboration solutions. Therefore, it is natural for these businesses to invest in agile, adaptive, transformative, magical, and empowering collaboration solutions. Cisco is getting there. Perhaps, this is what Cisco leaders mean by delivering experiences that are 10X better than in-person.

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