• SIMPLIFY. EXPAND. GROW.

    SIMPLIFY. EXPAND. GROW.

    SMB. CORE MIDMARKET. UPPER MIDMARKET. ECOSYSTEM
    LEARN MORE
  • FEATURED INFOGRAPHIC

    FEATURED INFOGRAPHIC

    2024 Top 10 SMB Business Issues, IT Priorities, IT Challenges
    LEARN MORE
  • CHANNEL INFOGRAPHIC

    CHANNEL INFOGRAPHIC

    2024 Top 10 Partner Business Challenges
    LATEST RESEARCH
  • 2024 TOP 10 PREDICTIONS

    2024 TOP 10 PREDICTIONS

    SMB & Midmarket Predictions
    READ
  • 2024 TOP 10 PREDICTIONS

    2024 TOP 10 PREDICTIONS

    Channel Partner Predictions
    READ
  • IT SECURITY TRENDS

    IT SECURITY TRENDS

    SMB & Midmarket Security Adoption Trends
    LATEST RESEARCH
  • CLOUD ADOPTION TRENDS

    CLOUD ADOPTION TRENDS

    SMB & Midmarket Cloud Adoption
    LATEST RESEARCH
  • FUTURE OF PARTNER ECOSYSTEM

    FUTURE OF PARTNER ECOSYSTEM

    Networked, Engaged, Extended, Hybrid
    DOWNLOAD NOW
  • BUYERS JOURNEY

    BUYERS JOURNEY

    Influence map & care-abouts
    LEARN MORE
  • DIGITAL TRANSFORMATION

    DIGITAL TRANSFORMATION

    Connected Business
    LEARN MORE
  • MANAGED SERVICES RESEARCH

    MANAGED SERVICES RESEARCH

    SMB & Midmarket Managed Services Adoption
    LEARN MORE
  • ARTIFICIAL INTELLIGENCE

    ARTIFICIAL INTELLIGENCE

    SMB & Midmarket Analytics & Artificial Intelligence Adoption
    LEARN MORE
  • WHITE PAPER

    WHITE PAPER

    SMB Path to Digitalization
    DOWNLOAD

Techaisle Blog

Insightful research, flexible data, and deep analysis by a global SMB IT Market Research and Industry Analyst organization dedicated to tracking the Future of SMBs and Channels.
Anurag Agrawal

Mitel Unveils New DECT Phones and MiCollab Updates to Revolutionize Communication

Digital Enhanced Cordless Telecommunications (DECT) technology is a prime example of innovation and practicality in an era characterized by swift technological advancements. With its origins dating back to the latter half of the 20th century, DECT technology has evolved into a sophisticated communications network that redefines cordless phone communication standards. Mitel, a leading communication solutions provider, has been at the forefront of this evolution, offering DECT features such as over-the-air synchronization, enhanced signal strength, advanced security protocols, voice encryption, and reliable connectivity. The company’s commitment to innovation is further underscored by the impending launch of its 700d Series phones.

In addition to its DECT offerings, Mitel also provides the MiCollab app—a comprehensive communication solution designed to enhance collaboration. Among its many advanced features is Meetings—a multi-party video conferencing solution. The app’s most recent update (MiCollab 9.7 SP1) introduces several new features we will examine in detail.

Mitel: A Significant Player in the DECT Market

The global multicellular DECT market is fiercely competitive, with many companies competing for a share of the market. In 2022, Atos Utility and Alcatel-Lucent Enterprise held 18% and 15% of the market share, respectively. Companies such as Ascom Wireless, Yealink, Snom, and Avaya each had less than 10% of the market. Mitel stood out as the market leader, holding approximately one-fifth of the market share by consistently providing modern, comprehensive, and reliable solutions.

As the DECT market continues to evolve, competitors are focusing on differentiating their products by introducing solutions specific to various industries, improving audio quality, and adding mobile features to meet the diverse needs of their clients. Organizations are looking for solutions tailored to their unique requirements, and DECT players are responding by delivering innovative communication solutions that meet and exceed expectations and enhance connectivity.

Anurag Agrawal

Zoho Books: Comprehensive Cloud Accounting Solution for Small and Midmarket Businesses

Spreadsheets and ledgers are essential tools for managing finances during the early stages of a business. However, as businesses grow and the number of customers and vendors they interact with increases, even basic tasks like tracking money coming in and going out can become tedious and time-consuming. Recording and analyzing financial data becomes more complex, requiring more than just sorting through spreadsheets and paperwork. This is where accounting software comes in handy. Instead of relying on manual processes, businesses can automate many tasks and streamline their operations.

One such cloud accounting platform is Zoho Books, which offers comprehensive features designed to simplify accounting processes and improve financial management. Zoho Books makes managing finances easy with intuitive invoicing, expense tracking, and bank reconciliation interfaces. It also automates tasks like creating recurring invoices, sending payment reminders, categorizing expenses, reducing errors, and ensuring timely transactions.

Since its launch in 2011, Zoho Books has become one of the top five products in the Zoho suite and has established itself as a significant player in the accounting software market.

zoho books logo

Zoho Books’ Competitive Edge

Zoho Books is known for its user-friendly design, featuring an intuitive interface that is accessible to both accounting professionals and business owners with limited financial knowledge. This allows users of all backgrounds and experience levels to manage their finances efficiently.

In addition to its user-friendly design, Zoho Books has a global focus, offering over 14 customized versions for different countries and an international edition. This enables businesses to effectively manage their financial operations while adapting to the unique characteristics of their local market.

Customization is another critical benefit of Zoho Books. Recognizing that every business has unique needs, the platform allows users to tailor their workflows, reports, and templates to fit their specific requirements. This enhances the user experience, improves efficiency, and streamlines business processes.

Zoho Books also offers value through its cost-effectiveness, with free plans for businesses with annual revenue of less than US$50,000 and six competitive pricing plans, making it an attractive solution for businesses of all sizes.

Anurag Agrawal

Techaisle survey shows The Rise of Generative-AI in SMBs and Midmarket Firms

According to recent survey data from Techaisle, the use of Generative-AI is rapidly increasing within SMBs and midmarket firms. The survey found that AI has become a priority for 53% of small businesses, up from 41% in April 2023. Among core-midmarket firms, 87% prioritize AI, up from 75% in April 2023. Similarly, 89% of upper-midmarket firms prioritize AI, compared to 87% in April 2023. Overall, 60% of SMBs and 84% of midmarket firms are either using or planning to use Generative-AI within the next six months.

The survey also found that between 40% and 45% of midmarket firms have developers and architects specializing in AI/ML, DevOps, hybrid cloud, and app modernization. Additionally, between 35% and 45% of these firms plan to increase their investments in Edge computing, Containers, Open-source technologies, app development, and analytics. Most notably, 72% of midmarket firms are increasing their in-house hiring for Generative-AI.

techaisle generative ai

Anurag Agrawal

Cloud Cost Optimization - A Top Priority for SMBs, Midmarket Firms and Channel Partners

According to a series of surveys by Techaisle, cloud cost optimization (CCO) has recently become the top priority for SMBs and midmarket organizations. In 2023-24, cloud cost optimization has moved from being the 2nd priority in 2021-2022 to the 1st. Techaisle survey found that 59% of SMBs and 55% of upper midmarket firms are now focusing on optimizing their cloud costs, making it the top consulting services priority for 100% of firms surveyed. As the adoption of cloud services continues to grow, so do the accompanying costs, which can quickly spiral out of control if left unmanaged. This challenges organizations of all sizes to optimize their cloud costs. Cloud economics and cost optimization consulting are not only challenging for SMB and midmarket firms but also for channel partners. According to a parallel survey by Techaisle, 49% of channel partners have seen an increase in demand for cloud cost optimization consulting. As a result, 72% of partners are planning to offer these services to their customers.

Cloud cost optimization has become crucial for SMBs and midmarket firms to effectively manage their expenses, improve resource utilization, and keep costs within budget. By implementing strategic approaches to cost optimization, businesses are challenged to balance the value of their cloud investments with the need to control expenditure.

KEY CONSIDERATIONS FOR CCO

In 2014, 80% of these firms viewed the cloud as a solution for increasing revenue, while only 20% used it to reduce costs. In 2023, the data flipped. The appeal of the cloud lies in its flexibility, adaptability, and ability to provide resources on demand. However, SMBs and Midmarket firms often end up paying for more resources than they use, leading to unexpectedly high cloud bills impacting their financial stability and hindering growth and investment.

Research You Can Rely On | Analysis You Can Act Upon

Techaisle - TA