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Techaisle Blog

Insightful research, flexible data, and deep analysis by a global SMB IT Market Research and Industry Analyst organization dedicated to tracking the Future of SMBs and Channels.

Unified Workspace is important for SMB remote workforce productivity

Techaisle global survey found that for 42% of SMBs’ improving employee productivity is a priority and 43% are using digitalization initiatives for employee empowerment and over one-third are digitally transforming to support employees. There are many factors involved in driving productivity, including management approaches, processes and practices, and collaboration/synergy across activities and functions. But technology is a key contributor to productivity – directly, and through its ability to positively affect processes and internal coordination. Techaisle research shows that these benefits don’t accrue to all SMBs equally: SMBs that are advanced in their approach to IT (“Enterprise IT”) are about twice as likely to achieve the productivity-enabled benefits than lowest-performing firms, and 30% more likely to realize productivity benefits than the average SMB.

The statistics quoted above show that technology is seen as a source of productivity-enhancing capabilities – meaning, in some way, that technology has “permission” from the business to help drive higher levels of remote workforce performance. However, improved performance requires a strategy, and in technology matters, this strategy is being driven by SMB IT staff. It is therefore important that the SMB IT function be responsive to business requirements, deploying requested technology and delivering user training. There is another role, though, that SMB IT staff management can and should play: focusing on technologies that are proven to contribute to workforce enablement, deploying these technologies within the organization and working with business staff to ensure that the benefits inherent in the technologies are recognized and captured. This advances the IT function from simply responding to requests to providing leadership in enabling the SMB workforce.

Techaisle’s research has identified a number of solutions that are seen as driving productivity within SMBs and midmarket firms – approaches that IT managers can and should explore as they seek ways to connect the potential of IT to demonstrable increases in productivity. Three of these solutions - unified workspace, collaboration, and mobility, are especially important in a technology-dependent economy, and each contributes meaningfully to enabling the workforce.

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Remote work is escalating need for connected digital workplace platform within SMB and Midmarket

Distributed, remote, mobile – these are the realities of today’s workforce. The workspace isn’t defined by windows and walls and common area couches. For millions of SMB employees, the workspace isn’t a physical location – it’s a virtual space defined by access from multiple screens which are used from multiple locations. Consider these data points from Techaisle’s SMB survey research. Pre-pandemic, 24% of SMB global workforce was mobile. Today, the number has jumped to 51% within small businesses and 47% in midmarket firms. These numbers are down from a high of 78% during country lockdowns. The category, “mobile workers”, is increasingly indistinguishable from “workers.” This means new ways of working, taking advantage of new technologies and capabilities to build an agile, mobile, secure work-style enabled by cloud, remote work, security and collaboration. When working remotely, 47% of SMB mobile workforce are using notebook to access corporate data, 9% tablets and 44% smartphones. If the office of an SMB is defined by devices, workplace is defined by the ability to work from wherever those devices and their users are located. As a result, 64% of SMBs are increasing investments in remote work solutions, and survey data shows there will likely be a whopping 380% increase in digital workplace adoption in the next one year within small businesses and 48% increase within midmarket firms.

The key focus is about the ‘future of work’: workflow, workspaces, workforce and the ways that an increasingly-connected world can support pursuit of previously-unattainable objectives for the SMBs and midmarket firms. Their most important technology-related effort is on connectedness – connected cloud, edge, applications, security, collaboration, workspaces and insights. Cloud and mobility are navigation routes but the always-on, everywhere-connected unified platform is the destination. These SMBs are looking for benefits arising from the interconnection of all types of resources: platforms/environments, information, devices and applications. Depth discussions and quantitative survey research with SMBs and midmarket firms points to a trend that is playing out across seven key areas as shown in the chart below:

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Survey shows US Small businesses forecast to purchase 11m PCs in 2017

Techaisle’s US SMB survey data shows that 44% of US small businesses are planning to purchase at least one PC in 2017. If all keep to their PC purchase plan, then US small businesses will likely purchase 11.1 million PCs in 2017. However, if the US economy falters and small businesses feel unexpected growth pressures then the number may fall to 7.1 million PCs. The most likely US small business PC purchase scenario for 2017 is 8.4 million units.

The plan to purchase penetration is massively up from 34% in 2015 when only 2.6 million PCs were purchased by small businesses. The 2016 actual PC purchase data is still being analyzed by Techaisle.

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SMB and Midmarket mobility security risk sources

Techaisle’s global SMB survey shows that mobility security is the 2nd top IT challenge for small businesses and 4th top IT challenge for midmarket businesses. To delve deeper, during the course of the Techaisle SMB 2015 Mobility Adoption & Trends survey, respondents were asked “When it comes to security risk in the mobile computing context, which of the following represents a source of exposure or uncertainty within your organization?” To a surprisingly high degree of candidness SMB concerns with mobility security revolved around users. As figure below demonstrates, SMB IT respondents ranked three user-attributable issues

  1. User neglect/irresponsibility,
  2. Lack of user knowledge/awareness, and
  3. User mishap

amongst their top five concerns, trailing only “general malware infection” as a mobility security threat. Data is where the user is and to say that the enemy is inside the tent would be an understatement.

SMBs recognize the exposure and vulnerability but Techaisle survey shows that only 16% of SMBs worldwide are fully prepared to handle mobility security challenges. Data also shows that like manageability, security is an important constraint on mobility adoption within the SMB market. Most MSPs, channel partners and suppliers continue to focus on BDR and/or anti-malware security as they are easy to offer and deploy but they represent a very narrow approach to larger security issues within SMBs.

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