• 2025 TOP 10 SMB BUSINESS ISSUES, IT PRIORITIES, IT CHALLENGES

    2025 TOP 10 SMB BUSINESS ISSUES, IT PRIORITIES, IT CHALLENGES

  • 2025 TOP 10 PREDICTIONS

    2025 TOP 10 PREDICTIONS

    SMB & Midmarket Predictions
    READ
  • SIMPLIFY. EXPAND. GROW.

    SIMPLIFY. EXPAND. GROW.

    SMB. CORE MIDMARKET. UPPER MIDMARKET. ECOSYSTEM
    LEARN MORE
  • ARTIFICIAL INTELLIGENCE

    ARTIFICIAL INTELLIGENCE

    SMB & Midmarket Analytics & Artificial Intelligence Adoption
    LEARN MORE
  • IT SECURITY TRENDS

    IT SECURITY TRENDS

    SMB & Midmarket Security Adoption Trends
    LATEST RESEARCH
  • CHANNEL PARTNER RESEARCH

    CHANNEL PARTNER RESEARCH

    Channel Partner Trends
    LATEST RESEARCH
  • FEATURED INFOGRAPHIC

    FEATURED INFOGRAPHIC

    2024 Top 10 SMB Business Issues, IT Priorities, IT Challenges
    LEARN MORE
  • CHANNEL INFOGRAPHIC

    CHANNEL INFOGRAPHIC

    2024 Top 10 Partner Business Challenges
    LATEST RESEARCH
  • 2024 TOP 10 PREDICTIONS

    2024 TOP 10 PREDICTIONS

    Channel Partner Predictions
    READ
  • CLOUD ADOPTION TRENDS

    CLOUD ADOPTION TRENDS

    SMB & Midmarket Cloud Adoption
    LATEST RESEARCH
  • FUTURE OF PARTNER ECOSYSTEM

    FUTURE OF PARTNER ECOSYSTEM

    Networked, Engaged, Extended, Hybrid
    DOWNLOAD NOW
  • BUYERS JOURNEY

    BUYERS JOURNEY

    Influence map & care-abouts
    LEARN MORE
  • DIGITAL TRANSFORMATION

    DIGITAL TRANSFORMATION

    Connected Business
    LEARN MORE
  • MANAGED SERVICES RESEARCH

    MANAGED SERVICES RESEARCH

    SMB & Midmarket Managed Services Adoption
    LEARN MORE
  • WHITE PAPER

    WHITE PAPER

    SMB Path to Digitalization
    DOWNLOAD

Techaisle Blog

Insightful research, flexible data, and deep analysis by a global SMB IT Market Research and Industry Analyst organization dedicated to tracking the Future of SMBs and Channels.
Anurag Agrawal

Cisco Redefines Security at RSA Conference: A Platform Approach for the AI-Driven Future

RSA Conference continues to be the epicenter for cybersecurity innovation, and this year, Cisco made significant waves with a series of announcements that underscore its commitment to delivering an integrated security platform. Moving beyond disparate point solutions, Cisco’s vision focuses on empowering customers with better security outcomes, reduced operational complexities, and optimized costs. This blog post dives into the key announcements from Cisco at RSAC, highlighting their advantages and what sets Cisco apart in an increasingly crowded security landscape.

The Core Vision: An Integrated Security Platform

At the heart of Cisco's announcements lies a fundamental belief that the cybersecurity industry is undergoing rapid transformation, particularly with the rise of AI-based workloads. Recognizing the novel security challenges these advancements introduce, Cisco has been strategically focusing on converging individual security solutions and infrastructure domains into a cohesive platform. As Tom Gillis, Senior Vice President and General Manager, Cisco Infrastructure & Security, eloquently stated, the goal is to enable customers to achieve superior security with lower operating and capital expenses. This platform approach is not just about bundling products; it's about deep integration that allows for enhanced visibility, coordinated enforcement, and streamlined management.

Securing the AI Revolution: AI Defense and Beyond

One of the most pertinent announcements revolves around security for AI. Cisco has now made its capabilities for securing both the development and usage of AI applications generally available. This isn't merely about monitoring AI; it involves fine-grained controls for validating AI models and securing the use of 3rd party SaaS applications like ChatGPT and DeepSeek. For organizations developing their own AI-powered applications, Cisco offers the ability to enforce crucial guardrails.

The significant advantage is that this robust AI security is enforced on existing Cisco infrastructure, eliminating the need to deploy new, standalone solutions. The telemetry gathered from AI security measures seamlessly feeds into Splunk and provides enhanced visibility within Cisco XDR. This integration ensures a holistic view of the security posture, encompassing traditional threats and emerging AI-related risks.

Furthermore, Cisco acknowledges that securing AI requires an ecosystem approach. This is evidenced by its brand-new product and go-to-market partnership with ServiceNow. This collaboration aims to hydrate ServiceNow's AI risk and governance portfolio with Cisco's security intelligence, providing joint customers with comprehensive value as they increasingly adopt AI. This partnership spans visibility into application usage and model vulnerabilities to real-time protection and incident triage. By working closely with leaders in adjacent domains, Cisco is differentiating itself by offering a more comprehensive and integrated solution for managing AI risks.

The Distributed Future of Security: Hybrid Mesh Firewall

Cisco is betting big on a future where security enforcement is distributed, moving beyond the limitations of traditional perimeter-based firewalls. Its hybrid mesh firewall initiative embodies this vision, fusing security into the very fabric of network connectivity. This approach extends across physical and virtual firewalls and modern workload environments like VMs and containers, leveraging technologies such as Secure Workload, Isovalent Enterprise Platform for Cilium (with eBPF), and Hypershield. The key advantage here is the fungibility of enforcement – customers can apply consistent security policies across diverse environments without the need for a disruptive "rip and replace". Licensing is designed to be flexible, with customers using a pool of tokens that can be applied to different enforcement points as their needs evolve.

A groundbreaking component of this strategy is the introduction of new smart switches where every switch port functions as a layer 4 stateful line-rate firewall. This radical integration simplifies network architecture, reduces operational overhead, and addresses challenges like space and cooling. This is a unique offering in the market, showcasing Cisco's ability to deeply embed security within its core networking infrastructure.

Recognizing that customers often have heterogeneous environments, Cisco's hybrid mesh firewall will also support the security policy management of third-party firewalls. While initially focusing on layer three and layer four policy groups for segmentation, this capability allows for centralized policy management through Security Cloud Control. Support includes major vendors like Fortinet, Palo Alto, Juniper, and Checkpoint. This demonstrates Cisco’s commitment to providing value even in multi-vendor environments, moving towards a unified security posture management.

Anurag Agrawal

Red Hat's Ecosystem Vision: A Collaborative Force Multiplying Innovation in the Hybrid Era

I first met Stefanie Chiras, Senior Vice President, Partner Ecosystem Success, Red Hat, in November 2021. During our conversation, she revealed her ambitious vision: to cultivate an empowering ecosystem that would propel Red Hat's growth and serve as a benchmark for the entire industry. She emphasized her commitment to a sustained, long-term journey. Over the ensuing four years, I witnessed her and her entire partner team's unwavering dedication to this mission, driving both incremental and generational changes that solidified the ecosystem's importance. Fast forward to today, April 2025, her endeavor has materialized; the concept of an ecosystem has become fundamental to Red Hat's strategic direction, and a significant number of leading IT vendors have integrated themselves into this network.

In today's dynamic IT landscape, the notion of a singular vendor providing all solutions has become anachronistic. The complexity of enterprise needs, the rapid pace of technological evolution, and the imperative for agility necessitate a collaborative approach —a vibrant ecosystem where innovation is a shared endeavor. Red Hat, an enterprise software company with an open source development model, has long understood this fundamental truth, and its evolved ecosystem strategy for 2025 underscores its commitment to fostering a robust network of partners that collectively drive customer success in the hybrid cloud and AI-driven future.

Far from being a mere add-on, Red Hat's ecosystem vision is deeply interwoven with its core strategy, serving as a critical engine for growth, adoption, and expansion. It's a testament to the company's open, inclusive, and collaborative culture, where the best ideas are recognized as emanating from within Red Hat and its vibrant communities, customers, and, uniquely, its partners. This foundational belief permeates every facet of Red Hat's ecosystem strategy, setting it apart from vendors who may view partnerships as transactional rather than transformational.

The Strategic Pillars of Red Hat's 2025 Vision: An Ecosystem-Centric Approach

Red Hat's overarching strategy for 2025 rests on three core pillars, each inextricably linked to the power of its ecosystem:

Anurag Agrawal

Google Cloud Marketplace – A Strategic Opportunity for Partners

In today's rapidly evolving tech landscape, cloud marketplaces have emerged as critical channels for software distribution and consumption. Among these, Google Cloud Marketplace stands out with its unique approach, rapid growth, and strategic initiatives designed to benefit both customers and partners. This analysis delves into the key aspects of Google Cloud Marketplace, exploring its vision, growth metrics, partner advantages, recent developments, and future strategies. I will also look at why partners should seriously consider Google Cloud Marketplace as a pivotal part of their go-to-market strategy. Marketplaces do not kill the channel; instead, channel partners are a vital link in the buyer's journey. Buyers have access to a curated codebase that provides an expectation of security and interoperability. Cloud marketplaces help IT staff manage the ingestion of new software capabilities, and the effective use of cloud marketplaces contributes to agility and cost control. Both partners and marketplace operators build and manage relationships, plug into sales and marketing programs, drive investment in the implementation and support for end-users, and fund all of this on a fraction of the monthly fee associated with each service sold. Marketplaces contribute to channel partner evolution, not extinction, opening doors to agility and control.

Techaisle's survey shows 34% of SMBs, core-midmarket, upper midmarket, and enterprises are expanding cloud marketplace usage. Among upper midmarket firms, 70% find these marketplaces deliver time to value, and 67% say they simplify procurement.

What is Google Cloud Marketplace?

At its core, Google Cloud Marketplace is the primary digital storefront for Google Cloud and its partner ecosystem. It is designed to be a universal catalog of solutions, allowing customers to easily discover, try, and purchase software that runs on or with Google Cloud. This includes everything from virtual machines and Kubernetes to SaaS offerings, AI agents, foundational models, commercial data sets, and also professional services to support the end-to-end software lifecycle. The goal is to modernize the way business software is bought and sold, focusing on simplified discovery, efficient purchasing, and validated deployments that are deeply integrated with the Google Cloud environment.

 The Vision Behind the Marketplace

The fundamental vision of Google Cloud Marketplace is to modernize software procurement. This involves several key areas:

  • Simplified Discovery: Making it easy for customers to find the solutions they need.
  • Efficient Purchasing: Streamlining the buying process to save time and resources.
  • Validated Deployments: Ensuring that all solutions are tested and optimized for the Google Cloud platform.
  • Integration: Providing solutions that are seamlessly integrated with the Google Cloud environment.

By addressing these points, Google Cloud aims to make it easier for customers to adopt and use cloud-based solutions, while also providing a robust platform for partners to reach a broader audience and grow their business.

 Impressive Growth Metrics

Anurag Agrawal

New IT Services for SMBs and Midmarket firms in the Age of AI PCs – Techaisle Report

A study by global IT research firm Techaisle found that PC maintenance and support consumes 77% of SMB IT staff time. Digging deeper into time spent on PC lifecycle management, the research finds that 57% of the time is allocated to deployment and repairs, with an additional 15% allocated to software-related management issues and 9% to OS migrations. These statistics indicate that basic PC-related maintenance tasks consume more than one in every three SMB IT staff hours.

The rise of AI is revolutionizing workplaces across industries. As AI capabilities continue to evolve, businesses are increasingly adopting this technology to enhance productivity and gain a competitive advantage. A key area of this transformation is the emergence of AI PCs. According to Techaisle data, AI PCs are poised for significant growth, with 14% to 28% of all PC purchases in 2025 expected to fall into this category, depending on the business size. This rapid adoption presents both challenges and opportunities for channel partners, MSPs, and PC OEMs responsible for supporting and servicing AI PCs. While 48% of SMBs and midmarket firms anticipate reduced support needs with AI PCs, they are also concerned that new service requirements are emerging. This necessitates a shift in service offerings to effectively address the unique needs of AI-powered devices and their users.

A recent Techaisle survey of 2,000 businesses revealed some key insights into the evolving needs of SMB services in the age of AI PCs. Most respondents (64%) believe performance optimization will be a critical service requirement. This is not surprising, as AI PCs often handle complex tasks and large datasets, demanding high levels of processing power and efficient resource management. IT service providers will need to develop specialized expertise in AI performance optimization to ensure that these devices operate at peak efficiency and deliver the expected business value.

The introduction of Dell AI Studio, Lenovo AI Now, and HP AI Companion marks a significant shift in PC capabilities, creating new demands for specialized support and services within businesses. These AI-powered tools are designed to enhance productivity, streamline tasks, and provide personalized experiences, but they also introduce complexities that many organizations may not be prepared to handle. As businesses adopt these AI-enhanced PCs, IT departments will need to develop new skills and expertise to manage and troubleshoot AI-related issues. This includes understanding how to optimize AI models for specific business needs, ensuring data privacy and security when using local AI agents, and managing the integration of AI tools with existing enterprise applications. Additionally, SMBs and midmarket firms may need to create new roles or teams dedicated to AI PC management, focusing on AI model curation, performance optimization, and user training. These changes will likely lead to an increased demand for AI-specific IT support services, specialized training programs for staff, and potentially new partnerships with AI consultancy firms to help businesses fully leverage the capabilities of their AI-enhanced PC fleets.

top 5 new services requirements in the age of ai pcs

Research You Can Rely On | Analysis You Can Act Upon

Techaisle - TA