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Techaisle Blog

Insightful research, flexible data, and deep analysis by a global SMB IT Market Research and Industry Analyst organization dedicated to tracking the Future of SMBs and Channels.

Cisco Meraki masterfully enabling digital workplaces for SMBs

New work patterns and acceleration of distributed workplaces are resulting in a range of productivity benefits for SMBs today. As such, businesses see increased workforce efficiencies and talent recruitment while minimizing cost by reducing intermediaries and integration of contract professionals – and even improved environmental performance through reduced commuting and building footprints.

In the quest to deploy a perfect hybrid workplace technology infrastructure, SMBs often overlook networking – wireless, routers, firewalls, and beyond. Similarly, as small business retailers and other small commercial offices struggle with re-opening uncertainties, they are also grappling with the daunting task of enabling secure and safe environments for their employees and customers. Digitization with minimum IT disruption and low manageability is on their minds.

Cash flow constraints, limited access to finances, competitive landscapes, need for innovation, erratic revenue, uncertainties, the pace of technology change, and many more are drivers for achieving cost efficiencies within SMBs. Digital transformation is no longer the domain of only upper midmarket firms and enterprises. Techaisle's SMB and Midmarket Digital transformation survey research shows that 46% of SMBs are adopting digital transformation to reduce costs, and 38% are planning for innovation in customer engagement and services.

Helping SMBs thrive with robust IT solutions

Unbeknownst to many, the Cisco Meraki platform and the solutions that it powers is a critical foundational technology to fast-forward digital transformation for SMBs. Much of this comes from its ease of use, simplicity, and flexibility for lean IT to innovate by doing more with less.

Cisco acquired Meraki in 2012, around the same time (2013) when it divested Linksys to Belkin. Over the years, Cisco has continued to innovate on its highly successful Meraki platform. It is no secret that Cisco Meraki invented cloud-managed networking technology in 2006 and has continued to innovate and expand the networking portfolio to IoT solutions and cover any business need or use case. The Meraki platform consists of switching, security & SD-WAN, wireless access points, mobile device management, and now extending to IoT, including smart cameras and AI-equipped sensors to drive business intelligence.

When it comes to deep intelligence and analytics, Meraki Health and Meraki Insight allow SMBs to monitor all aspects of their network and applications from the Meraki dashboard or API and easily detect and fix potential issues in minutes. Techaisle's survey research shows that only 4% of small businesses have internal full-time IT staff. They spend 79% of their time on support, maintenance, and troubleshooting—creating not only an IT efficiency deficit but also negatively impacting organizational productivity. Meraki Health's objective is to make troubleshooting simple for the lean, almost non-existent, or over-burdened small business owner/manager. Ultimately, small businesses need to propel growth and enable new business initiatives freeing up time and resources.

To ease the digital transformation, Meraki provides many capabilities that protect SMBs of any size, including:

  • Preventing cyber-attacks: Meraki MX Security & SD-WAN appliances protect SMB business, users, and devices. Meraki security has the backing of Cisco Talos, one of the largest commercial threat intelligence teams globally.
  • Deploying remote workers: Meraki Z3 teleworker gateways provide connectivity and secure and seamless in-office experiences. Meraki Insight delivers deep visibility into critical business applications and proactive troubleshooting for remote workers.
  • Ensuring safe occupancy: Meraki MV smart cameras lets SMBs maintain social distancing guidelines by remotely monitoring and tracking safe occupancy levels in physical environments through intelligent analytics, such as object detection and tracking.
  • Cost savings from simplicity: All Meraki products are deployed and controlled from a single pane of glass. Meraki Health is available for all devices, saving a lot of troubleshooting time by pinpointing specific problematic devices and clients via root cause analysis.

SMBs agree that Meraki solutions can be quickly deployed with zero-touch provisioning and configuration and remotely managed through a cloud-based GUI dashboard (single pane of glass), with all-inclusive licensing. Meraki provides 24/7 technical support (email or phone) and a lifetime warranty on devices (except cameras & outdoor APs) with advanced replacement.

Challenges in small business security

Techaisle's SMB security survey research data shows that security is a top IT priority and challenge for 76% of SMBs, and 65% are planning to increase IT security investments. Within the SMB segment, small businesses often lack the skills required to work with software-based security solutions and tend to be 25%-33% less likely than midmarket firms to work with managed service providers.
Most small businesses are not proactive in addressing security issues, but that may not be the whole problem, or perhaps even the greatest obstacle to small business adoption of security technology. Relative to midmarket firms, small businesses have limited to no internal IT security staff, are not generally working with a managed service provider capable of handling security needs, and are about 50% less likely to embrace external vendors' software-based security solutions.

While small businesses could theoretically pursue some strategies used by larger competitors, they lack the experience and skills needed to identify, deploy, and manage the products and relationships used to develop shields protecting valuable corporate data, applications, and human assets.

Meraki addresses these issues by providing a secure in-office experience to remote workers—giving access to applications while maintaining visibility and control from anywhere with a cloud-managed dashboard. It also encrypts data with Auto VPN, allowing employees to quickly, securely, and remotely connect to corporate locations.

Meraki smart cameras also address physical security, remote monitoring, and intelligence by including on-device storage and flexibility to access the data through the cloud. The cameras allow for a significant amount of playback features with machine learning and AI to compress the data and provide business intelligence instantly gleaned from long recordings. It is an ideal product for SMBs implementing social distancing guidelines, remotely monitoring physical spaces, reducing in-person exposure on-site, and ensuring comprehensive security.

How SMBs can adapt and digitize

As I said earlier, there is increasing importance for innovation and digitization (not referring strictly to the substitution of digital records for physical documents, but more broadly to the use of digital technologies to meet business goals) in SMB strategy. A combination of increased reliance on technology as a critical element of business success, burgeoning complexity, and cost constraint has created a perfect storm for small businesses to adapt to their changing environments using specifically designed technology.

Over the last few months, we studied use cases and Meraki's usefulness within the SMB segment. Meraki addresses real and compelling issues, and I believe it will continue to expand within the SMB community. Verticals such as healthcare, manufacturing, retail, and financial services have been quick adopters of Meraki, specifically, for launching new business models, deploying remote workers, transitioning to hybrid workplaces, cybersecurity, location analysis, contact tracing, social distancing, personal safety, curbside pickup, and more.

SMB owners and executives are concerned with issues that extend beyond technology. Yet, today's business environments are increasingly dependent on IT support, products, and services that improve productivity and efficiency or expand market reach and potential.

IT initiatives that can be linked meaningfully to broader business objectives can attract SMB executive support – meaning that products and services that address key business priorities have the most significant growth potential. Meraki is well on its way.

The future of IT

Today's economy demands that technology support SMB activities. The future will be defined by them capitalizing on technology-enabled business options. If SMBs are thinking about the path forward, from today's foundation to tomorrow's opportunity, they should include Meraki in their evaluations. Writing this analysis reminds me that I am working from home, and I should probably replace my mesh-routers with Meraki devices.

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Top 10 SMB and Midmarket Predictions for 2021

In all sectors, 2020 was a challenging year – and as a result, 2021 is challenging from a market planning perspective. The disconnect between 2020 and 2019 was so severe that it rendered spend forecasts virtually useless: IT suppliers reacted to shifting market trends in real-time. As we enter 2021, IT product and service suppliers look to create a context for understanding the range of outcomes that the new year may bring. Techaisle's 2021 report series illuminates issues and requirements in the vast SMB market to support that effort. To start 2021, here are our top 10 predictions.

1. Digital inequality will be more important than the digital divide
2. Quest for reinvention, innovation, resiliency will drive bursts of incremental transformation goals
3. The hybrid workplace will require HR focus and drive adoption of workspace, workflow solutions
4. Meaningful customer partners and not trusted advisors will determine supplier success
5. Pragmatism will overtake progressiveness in technology adoption for a future-ready organization
6. Requirements for automation and enhanced IT services will become time-critical
7. Security and risk mitigation will focus on a safe middle ground
8. Systems of insight will move into the analytics mainstream
9. AI will arrive as a capability integrated within other solutions
10. Open source adoption will become an indicator of cloud success

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Dell Technologies emerges as a new compelling challenger in the as-a-service market

HPE is not the only game in town. Dell had announced its entry into the aaS arena in 2017 with PCaaS on the client-side. Dell Technologies, the only IT supplier with an end-to-end portfolio, announced its latest foray into the "as-a-service" (aaS) arena with Project Apex, which it hopes will take Dell Technologies' aaS capabilities to the next level. Its objective is to unify Dell's as-a-service and cloud strategies to provide a consistent experience wherever a workload runs - on-premise, at the edge, or in the public cloud. Project Apex aims to simplify customers' and Dell Technologies partners' access to Dell's as-a-service portfolio. The first product, Dell Technologies Storage as a Service (ST-as-a-service), delivers a pay-per-use model and elastic capacity and is deployed on-prem but fully managed by Dell at the initial launch. The key enabler of Project Apex is the Dell Technologies Cloud Console. This single web interface enables customers to manage their cloud workloads and services, available to a few select early customers with a wider roll-out in 2021. Dell has a long road ahead with "everything-as-a-service" as a final destination. After STaaS, Dell is expected to roll out compute-as-a-service (COMPUTEaaS), PCaaS, Data-protection-as-a-Service (DPaaS) and vertical solutions (SAPaaS). PC-as-a-Service (PCaaS) is already available. Apex will enable it to move from a bundled, "leased" offer tying software and services to each device in an annual price per seat to modern, flexible aaS capabilities providing customers with tailored offers of hardware, software and services delivered over the air and accessed/ managed through a single portal enabling customers to seamlessly scale up and down specific to their unique needs and renew effortlessly, with one simple price per month.

HPE may have the lead, but nobody can claim a victory lap as yet. It is too early to declare a winner. Dell is a compelling challenger. It matters to SMBs, Midmarket firms, Enterprise customers and Partners.

Cloud, private cloud, and conventional infrastructure are three parts of a whole. Dell Technologies is currently betting on it by providing simplicity, consistency, and flexibility. However, the current branding of solution offerings of Dell Technologies Cloud Platform and Dell Technologies On Demand will need to merge quickly to avoid digressing and having complex customer conversations on the merits of each. And then, there is the VMware Cloud, which adds to the choice complexity.

Let us discuss why the as-a-service challanger status matters to SMBs, Midmarket firms and Dell Technologies' Partners.

Why the announcement matters to SMBs and Midmarket firms

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Remote work is escalating need for connected digital workplace platform within SMB and Midmarket

Distributed, remote, mobile – these are the realities of today’s workforce. The workspace isn’t defined by windows and walls and common area couches. For millions of SMB employees, the workspace isn’t a physical location – it’s a virtual space defined by access from multiple screens which are used from multiple locations. Consider these data points from Techaisle’s SMB survey research. Pre-pandemic, 24% of SMB global workforce was mobile. Today, the number has jumped to 51% within small businesses and 47% in midmarket firms. These numbers are down from a high of 78% during country lockdowns. The category, “mobile workers”, is increasingly indistinguishable from “workers.” This means new ways of working, taking advantage of new technologies and capabilities to build an agile, mobile, secure work-style enabled by cloud, remote work, security and collaboration. When working remotely, 47% of SMB mobile workforce are using notebook to access corporate data, 9% tablets and 44% smartphones. If the office of an SMB is defined by devices, workplace is defined by the ability to work from wherever those devices and their users are located. As a result, 64% of SMBs are increasing investments in remote work solutions, and survey data shows there will likely be a whopping 380% increase in digital workplace adoption in the next one year within small businesses and 48% increase within midmarket firms.

The key focus is about the ‘future of work’: workflow, workspaces, workforce and the ways that an increasingly-connected world can support pursuit of previously-unattainable objectives for the SMBs and midmarket firms. Their most important technology-related effort is on connectedness – connected cloud, edge, applications, security, collaboration, workspaces and insights. Cloud and mobility are navigation routes but the always-on, everywhere-connected unified platform is the destination. These SMBs are looking for benefits arising from the interconnection of all types of resources: platforms/environments, information, devices and applications. Depth discussions and quantitative survey research with SMBs and midmarket firms points to a trend that is playing out across seven key areas as shown in the chart below:

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