• SIMPLIFY. EXPAND. GROW.

    SIMPLIFY. EXPAND. GROW.

    #SMB #MIDMARKET #UPPER MID-MARKET #CHANNEL
    LEARN MORE
  • HYBRID WORK IS HERE TO STAY?

    HYBRID WORK IS HERE TO STAY?

    NOT SO FAST SAYS THE DATA
    ANALYSIS
  • NEXT CHANNEL - THE FUTURE OF PARTNER ECOSYSTEM

    NEXT CHANNEL - THE FUTURE OF PARTNER ECOSYSTEM

    Networked, Engaged, Extended, Hybrid
    DOWNLOAD NOW
  • FEATURED INFOGRAPHIC

    FEATURED INFOGRAPHIC

    2021 Top 10 SMB Business Issues, IT Priorities, IT Challenges
    GET IT NOW
  • BUYERS JOURNEY

    BUYERS JOURNEY

    Influence map & care-abouts
    LEARN MORE
  • DIGITAL TRANSFORMATION

    DIGITAL TRANSFORMATION

    Delivering Connected Business
    LEARN MORE
  • SECURITY RESEARCH

    SECURITY RESEARCH

    SMB & Midmarket Security Adoption Trends
    LATEST RESEARCH
  • MANAGED SERVICES RESEARCH

    MANAGED SERVICES RESEARCH

    US SMB & Midmarket Managed Services Adoption
    LEARN MORE
  • CLOUD RESEARCH

    CLOUD RESEARCH

    SMB & Midmarket Cloud Adoption
    LATEST RESEARCH
  • CHANNEL PARTNERS

    CHANNEL PARTNERS

    Transformation or Consolidation
    LATEST RESEARCH
  • ANALYTICS & ARTIFICIAL INTELLIGENCE

    ANALYTICS & ARTIFICIAL INTELLIGENCE

    SMB & Midmarket Analytics & Artificial Intelligence Adoption
    LEARN MORE
  • 2021 SMB & MIDMARKET PREDICTIONS

    2021 SMB & MIDMARKET PREDICTIONS

    Top 10 SMB & Midmarket Predictions for 2021
    READ NOW
  • WHITE PAPER

    WHITE PAPER

    SMB Path to Digitalization - Prologue and Epilogue
    DOWNLOAD
  • COVID-19 IMPACT

    COVID-19 IMPACT

    on SMB IT Spend Growth Rates
    FULL ANALYSIS
  • SAAS RESEARCH

    SAAS RESEARCH

    US SMB & Midmarket SaaS Adoption
    LEARN MORE
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15

Techaisle Blog

Insightful research, flexible data, and deep analysis by a global SMB IT Market Research and Industry Analyst organization dedicated to tracking the Future of SMBs and Channels.

Forget apps, SMBs increasing adoption of mobility management solutions

Techaisle’s 2015 SMB and Midmarket Mobility Solutions Adoption study shows that the trend towards increased diversity and sophistication of mobile app portfolios within SMBs is driving a concurrent requirement for enterprise mobility management solutions capable of automating management, security and infrastructure associated with complex mobile portfolios.

Although much of the public debate around mobility involves hardware brands and feature sets and overall penetration rates and even BYOD (which is now passé), the real business benefit of mobility is delivered via applications that address specific task requirements within the business, and mobility management solutions that overlay the management and security structures needed to integrate these apps with corporate IT systems.

Figure below provides a snapshot of current and planned usage of mobility solutions. It shows that today, use of mobility solutions has crossed 50% in the small business segment, and that aggressive 2015 purchase plans – especially amongst 1-9 employee and 10-19 employee microbusinesses – will boost this figure closer to 80% in the near term. Initial penetration is nearly complete within midmarket enterprises, where well over 90% report current use of mobility solutions.

techaisle-smb-current-planned-use-mobility-solutions

Focusing on Enterprise Mobility Management Solutions

Consider the perspective included in the figure below. The left-hand text box includes eight mobility application categories predicted (by the Techaisle SMB 2015 Mobility survey) to have the greatest increase in adoption in the next one year. Half of the list is comprised of advanced applications: web/video conferencing (foundational), location-enabled applications and mobile marketing and advertising (emerging technologies) and business intelligence (second-order application). The SMB mobile application portfolio is both growing explosively and becoming more complex.

techaisle-smb-seeking-mobility-management-solutions

The right hand side of figure highlights the top mobility management solutions that SMBs are investing in to automate control of these sprawling assets. This list includes security solutions (MDM, mobile app security, secure mobile data sharing) that address widespread concern over the exposure that accompanies mobility, as well as methods of automating management (mobile network control, enterprise mobile management) and of deploying infrastructure tuned to the needs of mobile workers (Windows-as-a-Service, thin clients). Also included on this list is email, which is in the process of making the leap from an application that is accessed remotely to an integrated solution that connects seamlessly across environments and devices – a progression that will likely occur with other applications (especially foundational applications) over time.

This link between more sophisticated mobile deployments and the need to invest in mobility solutions to provide for management, security and infrastructure is apparent in survey data outlining SMB use of and investments in mobile solutions.

However, mobility management solutions are not a “set it and forget it” type of technology. These solutions require continuous tuning and ongoing investment as their scope expands to match the burgeoning requirements of an increasingly-complex mobile environment. Techaisle 2015 SMB Mobility study data also captured expenditure levels for mobility solutions by employee size. Comparing this data and connecting the dots with Techaisle’s other data on cloud, virtualization, managed services and analytics we find that mobility drives increased IT investment, especially amongst small businesses and as a market force, mobility “grows the pie” of IT spending in the overall SMB market.

Upcoming blogs on SMB Mobility:

  • Mobility solution providers: not limited to traditional IT suppliers – VMware AirWatch, Citrix and IBM MaaS360 become important
  • What drives mobility solution supplier evaluation, especially in the midmarket?
  • What are the SMB IT challenges associated with mobile workforce support?
  0 Comments

Techaisle survey data shows BYOD is a major force in the US SMB Market

techaisle-smb-byod-trend-end-point-device-adoption

To set the context for a BYOD discussion Techaisle’s survey on end-point technology status of SMBs provide an intriguing set of statistics through which we can assess recent endpoint trends. BYOD is clearly a major force in the US SMB market. BYOD purchases accounted for 13% of all new laptops, 17% of all new tablets, and 22% of all new smartphones purchased by US SMBs in 2013. This creates challenges for both IT management, which needs to establish methods of managing these devices, and for suppliers, who need to work with SMBIT to secure their position in the main endpoint categories, and also appeal to business managers and individual buyers to ensure that they are not left out of a major portion of the market. Techaisle’s SMB End-point survey data shows that approaches to BYOD –brand selection, reimbursement, application download and support – vary with employee size, with small SMBs leaving most of the decision, cost and support to individual users, and larger SMBs tending to involve business and/or IT management in these activities.

The survey data also shows that overall frequency of device purchases, which speaks to the erosion of the notebook market as emphasis shifts to alternative screens; in 2013, a higher percentage of US SMB employees were using tablets and smartphones than notebooks purchased within the year.

Suppliers need to recognize the distinctions that are apparent across employee size categories, and structure their offerings accordingly. IT vendors courting the very small business (1-19 employee) segment should recognize that employees are most likely paying for and supporting these devise themselves; as a result, IT vendors will need to offer financing and vendor/carrier-supplied, business-grade support options. In larger SMBs, specifically, mid-market businesses, funding and support is more likely to come from business and IT management; in these segments, OEMs are advised to establish programs that make it easy to onboard, secure and support new devices and users. In both cases, there are gaps in policies; suppliers who help businesses to establish and implement effective BYOD practices may be able to position their products favorably as a result.

SMB employees driving much of the activity is also creating sales and marketing challenge for suppliers: opportunities to sell brands and configurations that are outside corporate specifications, and challenges in aligning channel strategies to a market that includes both IT and individual employees (business management) as important buying groups.

Within the SMB context, BYOD itself comes in several ‘flavors.’ Techaisle survey data shows that on hand an SMB employee both selects and pays for a new device, delighting the CFO, but causing problems for IT. On the other, the SMB employee pays for the device, but selects it based on guidelines or an approved list – an approach (referred to in some cases as CYOD) that appeals to both the CFO and IT, but might not be completely satisfactory for the employee. BYOD can take any one of these paths and add some level of reimbursement for the purchase from the company and/or technical support for the devices, which has both upside (because the employee selects technology that he/she is comfortable with) and downside (the cost burden rests, at least to some extent, with the company rather than the employee) for the SMB business owner. And regardless of the approach chosen, some SMBs are instituting formal contracts that provide them with authorization to secure and (if necessary) ‘wipe’ employee-owned devices.

Who selects the BYOD brand?


The most critical BYOD question for IT manufacturers revolves around brand selection: is it done by the employee or the employer? Survey data shows that the answer depends largely on the size of the SMB business.

Who pays the BYOD bill?


One of the contentious issues in BYOD is the matter of responsibility for funding the device purchase. Many employees view BYOD as an attempt by their SMB employers to shift costs from the business to its staff. Many SMBs, on the other hand, see BYOD as a means of ensuring that employees have access to the technology that they like best. Some employers view paying for the devices as a means of building goodwill with staff (and/or as a means of building a basis for exerting management control over the devices), while others believe that simply allowing the devices to be connected to corporate assets represents contribution enough.

Who is responsible for BYOD support?


In our survey, we asked respondents to identify the ways in which their organizations support BYOD devices. The findings provide a fascinating insight into the ways in which BYOD devices are integrated into the corporate endpoint portfolio from no support at all to commitment to full integration of BYOD devices.

What is the policy with respect to app downloads on BYOD devices?


One of the key employee benefits associated with BYOD devices is that employees have a platform on which to run personal applications. What, though, is the implication for business applications? Are employees free to select any app that they choose, or should the business play a role in directing or determining the selection of business apps? Results from the survey suggest that the degree of formalization associated with app selection and installation varies from no formal policy to a very structured approach.

Is there a contract in place to govern BYOD use?


The final BYOD issue investigated by our survey related to the creation of contracts between employers and employees. Techaisle considers these contracts to be important to the success of BYOD strategies, as they provide explicit employee agreement to IT activities necessary to safeguarding corporate apps and data and we expect that this will become standard HR practice in BYOD-friendly SMBs over time.

About the Report

Coverage:

  • Current and Planned purchase Intentions of client devices

  • Tablet OS & Application software adoption – Behind the Screen

  • BYOD: Employers vs. Employees, or Micros vs. Larger SMBs?

  • Across the OS generations: XP, Windows 8 refresh intentions

  • The Android Opportunity: Google in the PC Market

  • Converged Mobility PCs: 2-in-1 PCs

  • PC Purchase Channel and Sources of Information


More details about the report can be found here.

Related Research Articles

Seven Key Trends and their Meaning: SMB Endpoint Device Market in 2014

SMB Purchase Intentions for Android PCs

Key Attributes of Successful SMB Mobility Solutions
  0 Comments

Search Blogs

Find Research

Blog Archive

Research You Can Rely On | Analysis You Can Act Upon

Techaisle - TA