Digital transformation provides enormous opportunities for the channel partner, particularly the reseller community, that has been negatively impacted by the recent economic downshift. Although 71% of partners offer digital transformation solutions to their customers, only 10% help their customers integrate digitalized processes to deliver real digital transformation business outcomes. Channel partners focusing on a single type of product or service cannot act as trusted partners in digital transformation. Instead, they become suppliers to an ecosystem that other solution providers are tapping into as they work with customers to evolve digital transformation capabilities.
Digital transformation is demanding that channel partners develop extensive new capabilities and best practices. It also offers a means of establishing a business-level customer relationship to secure ongoing/escalating account revenue and influence, which will improve the business outlook (and enterprise value) of firms able to capitalize on customer need for digital transformation support.
Techaisle surveyed and studied channel partners globally to understand the best practices and critical competencies that channel partners are building to be more successful than others.
Channel partners that are coveting a digital transformation leadership role, and the business benefits that are associated with it, have several best practices in common:
The combination of product transactions, ongoing management services revenue, and tangible contribution to customer business success make digital transformation a compelling channel partner opportunity. Those that can develop the required skills, processes, and best practices will have a chance to reverse declines in impact and business value and establish their firms as viable long-term partners worthy of commitment from customers, suppliers, and strategic investors.
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