The arguments for cloud are clear, and well-aligned with the specific interests of small and mid-market businesses, and ITDMs and BDMs. However, despite what appears to be a 24x7 stream of cloud information available to everyone with an internet connection, cloud is not ubiquitous – meaning that there are objections that prevent cloud from being introduced in some SMB environments.
To better understand cloud objections, Techaisle’s SMB Cloud Computing Adoption survey asked respondents “What are the key inhibitors to embracing cloud – what factors might prevent you from adopting new cloud solutions, and/or accelerating the use of current cloud solutions?”
Responses show that the traditional cloud bugbears of security and control continue to furnish obstacles to increased cloud penetration/acceleration. As the figure illustrates, SMBs are most worried about security of applications and corporate data, and about control over data, users and applications.
Mid-market businesses also register a high rate of concern regarding the difficulty of integrating operational systems across hybrid traditional/cloud-based systems – and objection which, in Techaisle’s opinion, has real merit and will require attention (and solutions) from the cloud supplier community. This issue is of particular concern to firms with 100-249 employees – large enough to have diverse systems requiring integration, but not large enough to have deep IT resources capable of addressing the problem. We expect that this concern will spread both to larger firms as they move more workloads from on-premise to cloud or hybrid platforms, and to smaller firms as they adopt more SaaS systems (requiring cloud-to-cloud integration).
A drill down into inhibitors by employee size segment shows that the smallest organizations in both the small and mid-markets – the 1-9 employee micro-businesses, and the 100-249 medium businesses – have some unique issues. Micro-businesses worry about vendor lock-in – a reasonable concern, as these firms have neither the technical expertise nor the purchasing power to extricate themselves from supplier relationships if they experience difficulties. The 100-249 employee size groups, as detailed above, are worried about integration. Consistently, though, SMBs are concerned with questions of security and data/user/application control. Suppliers able to address these issues will benefit from expanded market opportunity.
Looking at this issue through the ITDM/BDM lens, we see that the principal objections – with one important exception – are defined by the roles that each group plays within their organizations. BDMs, as might be expected, are very concerned with control over business data (can we access and manage data in the cloud as well as we can on premise?), with connectivity (can we get to information and applications when we are on the road?), and with vendor lock-in (which can be seen as an extension of the data control issue). ITDMs, on the other hand, are more concerned with technical issues than their BDM peers: they are more likely to cite limitations in service access and integration issues as cloud impediments.
The one area where the pattern does not correspond to expectations is in security, where BDMs express higher levels of concern than ITDMs. Given that ITDMs are responsible for most aspects of cloud security, we would have anticipated more security-related concern from ITDMs, if not necessarily lower rates of security-related worry on the part of the BDM respondents.
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