• DIGITAL TRANSFORMATION

    DIGITAL TRANSFORMATION

    US Midmarket Digital Transformation Trends
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  • SAAS TRENDS

    SAAS TRENDS

    US SMB & Midmarket SaaS Adoption Trends
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  • IT MATURITY SEGMENTS

    IT MATURITY SEGMENTS

    US technology adoption trends by SMB IT sophistication
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  • BUYERS JOURNEY

    BUYERS JOURNEY

    Understanding SMB & Midmarket Buyers Journey
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  • CLOUD STUDY

    CLOUD STUDY

    SMB & Midmarket Cloud Adoption Trends
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  • SECURITY SURVEY

    SECURITY SURVEY

    SMB & Midmarket Security Adoption Trends
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  • MOBILITY SURVEY

    MOBILITY SURVEY

    SMB & Midmarket Mobility Adoption Trends
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  • IOT STUDY

    IOT STUDY

    SMB & Midmarket IoT Adoption Trends
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  • FEATURED INFOGRAPHIC

    FEATURED INFOGRAPHIC

    2017 Top 10 SMB Business Issues, IT Priorities, IT Challenges
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    TECHAISLE

    Global SMB and Channel Partner Market Research Organization
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    TECHAISLE

    SMB Data You Can Rely On | Analysis You Can Act Upon
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Techaisle Blog

Insightful research, flexible data, and deep analysis by a global SMB IT Market Research and Industry Analyst organization dedicated to tracking the Future of SMBs and Channels.

US$8B spend on IT Security solutions in the US SMB market

Techaisle research shows that the US SMB spend on security (including managed security services) is likely to be US$8.4 B in 2017. Within the entire SMB (1-999 employees) segment it is easy to point to a lack of budget as a reason why US small businesses (1-99 employees) are not proactive when it comes to addressing security (or other IT) issues, but that may not be the whole problem, or perhaps even the greatest obstacle to small business adoption of security technology. Techaisle data illustrates, relative to midmarket (100-999 employees) firms, small businesses have limited internal IT security staff, are not generally working with a managed service provider capable of managing security needs, are about one-third less likely than larger peers to work with outsourcers delivering Security-as-a-Service, and are about 50% less likely to embrace external vendors’ software-based security solutions. While microbusinesses could theoretically pursue the same strategies that are used by larger competitors, they lack experience and skills needed to identify, deploy and manage the products and relationships used to develop shields protecting valuable corporate data, application and human assets.

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Dell XPS 13 – Straight from the heart

Since the last 3 years I have been listening to Jeff Clarke, Dell’s vice-chairman of Operations and president of Client Solutions, and his team talk about innovation within Dell and how XPS-13, Dell’s flagship, initially consumer-focused and now business-ready notebook, is one of the most innovative laptops in the market. I must confess that after every meeting I walked away with a bit of cynicism. Every single time I had questions but no answers. Did a borderless InfinityEdge display define innovation? Did premium materials explain innovation? Did high-performance describe innovation? What about the issues that small businesses really cared about – improve productivity, provide security, easy manageability, exceptional support and low price? These would certainly count towards innovation. But then many of these improvements are usually driven by underlying software and not the hardware.

I have been a ThinkPad user for most of my working life – from my IDC days in Hong Kong to present time at Techaisle. Except for the time period when I was at Gartner. I am not a case of old-habits-die-hard but I have had a genuine admiration for the IBM & now Lenovo ThinkPad series. It never needed any support, except for that one occasion when I foolishly crushed it that cracked the screen. There was also a period as an analyst when I maintained three different brands. HP notebooks to bring to meetings with HP, IBM/Lenovo for their respective meetings, and Dell for meetings with Dell. However, I realized that a ThinkPad brand was one of the most non-controversial notebook to bring to meetings & presentations without evoking any sarcastic banter.

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The connection between managed services and SMB business and IT challenges

The subject of “IT/business alignment” has been a hot topic of debate for many years. Yet despite this interest, business and IT interests and objectives frequently diverge. To some extent, this is inevitable: the business is concerned with issues that extend beyond IT, and IT needs to manage issues that are (at least, as long as they are working) beneath the notice of most business professionals. However, today’s business environment is increasingly dependent on IT support, and IT products and services that improve productivity and efficiency or which expand market reach and potential. IT initiatives that can be linked meaningfully to broader business objectives are best positioned to attract corporate support – meaning that products and services that address key business priorities have the greatest potential for growth.

The Techaisle SMB survey, which captured the perspectives of both business decision makers (BDMs) and IT decision makers (ITDMs) in US SMBs ranging from 1-999 employees, looked at key business issues and in particular IT challenges. The list of the most important IT challenges faced by SMBs such as budget constraints and the need to control IT costs and improve justification for new IT investments are both tied to the goal of reducing operational cost, and effective maintenance of current IT infrastructure contributes to reduction in operational uncertainty, and thereby get linked to managed services.

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For SMBs Connected Cloud SaaS applications really matter

Techaisle’s upcoming detailed survey report on US SMB & Midmarket SaaS Adoption Trends shows evidence that connected cloud applications really matter for SMBs. 16% of SMBs have already connected SaaS applications across the enterprise and another 10% are on their enterprise-wide connected SaaS journey. These SMBs are getting the benefits of business growth, enterprise agility, corporate efficiency, collaboration and alignment.

Cloud is the agility platform and SaaS offers a zero-friction option for automating processes. The first entry point to cloud in many SMBs is the purchase of a specific business application by a business user. A typical example is of SMB marketing acquiring a SaaS application to help with social presence management, or sales, as is often the case, acquiring a cloud based CRM to track opportunities. Each of these disconnected siloed SaaS applications do provide real & immediate benefits in terms of enhancing individual productivity and enhancing morale and helping with recruitment of tech savvy new workers. However, where cloud starts to differentiate itself and create meaningful impact for SMBs is in connected automation across related activities and applications categories.

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