20 Questions with SMB NetSuite Users
Techaisle Reports are available for a fee. As part of Techaisle SMB Compass series, this report is specially created for SMBs and their supplier partners and can be downloaded for free.
SMB Compass Series
Insights from the Trenches of Implementers
Techaisle routinely conducts depth interviews with actual SMB and Midmarket customers using technology to understand their business issues, challenges and lessons learned. For the first time, Techaisle is opting to publish select interviews under its SMB Spotlight Series reports.
The premise of this SMB Spotlight Series report is – 20 Questions with SMB NetSuite Users: Insights from the Trenches of Implementers.
This report showcases five of the several depth interviews conducted. Table of Contents of the report is:
- SMB Current & Planned Adoption of ERP, CRM
- What SMBs are saying about NetSuite ERP
- Verbatim Depth Interviews with SMB NetSuite Users
- A Professional Services Company (No. of Employees = 960)
- An IT Services Company (No. of Employees = 350)
- A Manufacturing & ecommerce Company (No. of Employees = 175)
- A Manufacturing & Exporting Company (No. of employees = 50)
- An IT Service Provider Company (No. of employees = 650)
- About Techaisle
The 20 questions in each interview captured at a minimum the following points and some more:
- Business objectives driving NetSuite implementation
- Evaluation process of NetSuite vs. other solutions
- Concerns about NetSuite prior to implementation
- Concerns remaining post implementation
- Reasons for selecting NetSuite vs. other solutions
- Implementation challenges experienced
- Lessons learned during implementation
- Limitations of NetSuite solutions
- Integration of NetSuite with other applications
- Advice for other SMBs planning to use NetSuite ERP
- Benefits derived from using NetSuite
- Final verdict - right decision of using NetSuite?
The report can be used by:
- SMBs and Midmarket businesses planning to adopt ERP and/or evaluating NetSuite ERP solutions. The report will help them understand what their peers are talking about and learn from their experiences
- Solution providers who are working with SMB and midmarket customers. This report will help them understand an approach and ideal implementation process
- IT companies & ERP vendors to showcase to their potential customers how SMBs perceive NetSuite ERP solutions as well as learn from their improvement suggestions
SMB Compass Series
Insights from the Trenches of Implementers
Depth qualitative interviews were conducted by Techaisle with specific respondents who were responsible for NetSuite implementation and continue to be involved in its management were identified for interviews in each SMB organization using NetSuite.
Each interview was approximately 1.5 hours long with continued Q&A and clarifications post interviews. At a minimum each interview captured the following elements:
Types of respondents within the SMBs included:
- NetSuite implementation project manager, in-house technical consultant; a professional with experience in implementing NetSuite ERP – Scripts, Workflows, Configuration, Data Migration, Documentation and 4.5 years of wide exposure in SAP ABAP and Integration – Classical/Interactive Reports, ModulePool & Object Oriented programming
- 8 years of valid experience in NetSuite software including NetSuite configuration, customization of forms, testing, implementation, training, data migration, customization of reports/dashboard and support. Also, involved in planning, reviewing and customizing ERP as needed to meet functional needs of the business
- Around 9+ years of professional experience in software systems analysis, design, and development. Development, functional testing of customizations, custom objects, new enhancements, application releases and system integration based on user/business needs; in-charge of NetSuite ERP implementation within the organization
- Working as an online ERP (NetSuite) Administrator (Techno functional Consultant, setting up of users, permissions and roles in NetSuite ERP and dealing with the ERP Support team for special requirements. Several years of professional experience in the area of ERP Software and as an ERP coordinator he managed and coordinated with ERP development team for ERP related problems across all departments and new customizations
- More than 8 Years of experience in Software Testing including more than 5 years of experience in functional automation testing using UFT, Selenium. Led the team for data migration to NetSuite with full responsibility of uploading the Masters in NetSuite
SMB Compass Series
Insights from the Trenches of Implementers
Report is delivered in Word/PDF format.
Report consists of 38 pages
Pages 7 to 38 consist of verbatim responses to each of 20 questions. These responses carry a wealth of information, guidance and knowledge from NetSuite ERP implementers.
This report showcases five of the several depth interviews conducted. The 20 questions in each interview captured at a minimum the following points and some more:
- Business objectives driving NetSuite implementation
- Evaluation process of NetSuite vs. other solutions
- Concerns about NetSuite prior to implementation
- Concerns remaining post implementation
- Reasons for selecting NetSuite vs. other solutions
- Implementation challenges experienced
- Lessons learned during implementation
- Limitations of NetSuite solutions
- Integration of NetSuite with other applications
- Advice for other SMBs planning to use NetSuite ERP
- Benefits derived from using NetSuite
- Final verdict - right decision of using NetSuite?
