Techaisle

20 Questions with SMB PaaS Users

20 Questions with SMB PaaS Users

Techaisle Reports are available for a fee. As part of Techaisle SMB Compass series, this report is specially created for SMBs and their supplier partners and can be downloaded for free.

SMB Compass Series
Insights from the Trenches of Implementers

Techaisle routinely conducts depth interviews with actual SMB and Midmarket customers using technology to understand their business issues, challenges and lessons learned. For the first time, Techaisle is opting to publish select interviews under its SMB Compass Series reports.

The premise of this SMB Compass Series report is – 20 Questions with SMB PaaS Users: Insights from the Trenches of Implementers.

This report showcases five of the several depth interviews conducted. Table of Contents of the report is:

  • Methodology
  • SMB Current & Planned Adoption of PaaS
  • What SMBs are saying about SoftLayer, AWS, Azure
  • Verbatim Depth Interviews with SMB PaaS Users
    1. A Clean Energy Generation Company (No. of Employees = 175) (SoftLayer User)
    2. A Manufacturing Company (No. of Employees = 200) (Azure User)
    3. A Manufacturing Company (No. of Employees = 120) (Azure User)
    4. A Marketing & Analytics Company (No. of employees = 75) (AWS User)
    5. A Media Advertising Company (No. of employees = 775) (Azure User)
  • About Techaisle

The 20 questions in each interview captured at a minimum the following points and some more:

  • Business objectives driving PaaS implementation
  • Evaluation process of SoftLayer vs. AWS vs Azure
  • Concerns prior to implementation
  • Concerns remaining post implementation
  • Reasons for selecting SoftLayer vs. AWS vs Azure
  • Implementation challenges experienced
  • Lessons learned during implementation
  • Limitations of PaaS solution
  • Advice for other SMBs planning to use PaaS
  • Benefits derived from using PaaS

The report can be used by:

  • SMBs and Midmarket businesses planning to adopt PaaS and/or evaluating SoftLayer or Azure or AWS. The report will help them understand what their peers are talking about and learn from their experiences
  • Solution providers who are working with SMB and midmarket customers. This report will help them understand an approach and ideal implementation process
  • IT companies & PaaS vendors to showcase to their potential customers how SMBs perceive SoftLayer, Azure, AWS solutions as well as learn from their improvement suggestions

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Techaisle routinely conducts depth interviews with actual SMB and Midmarket customers using technology to understand their business issues, challenges and lessons learned. For the first time, Techaisle is opting to publish select interviews under its SMB Spotlight Series reports.

Depth interviews were conducted with specific respondents who were responsible for NetSuite implementation and continue to be involved in its management were identified for interviews in each SMB organization using either SoftLayer or Azure or AWS.

Each interview was approximately 1.5 hours long with continued Q&A and clarifications post interviews. At a minimum each interview captured the following elements:

Types of respondents within the SMBs included:

  • 9 years of experience in managing Enterprise Software Solutions in Telecom, Healthcare, Finance & Accounting, Oil & Gas product & service software domains. Leading suitability analysis of applications for cloud deployments and working as a program manager for end-to-end managing and migration from scoping to decommissioning of legacy infrastructure
  • 9 years of experience in software development testing in development, manual testing and automaton testing including skills in WPF, C#, Windows Azure Mobile Services, XML and SQL Server. Management of cloud deployment for the organization.
  • Over 9 years of experience in software development focused on Microsoft Technologies, Windows Azure, ASP .NET. Expertise with Microsoft Azure - Web/Worker/Cache role, Storage (Blobs, Table, Queues), Service Bus Queue, Cloud Service, Virtual Machine, and Virtual Network
  • 10 Years of total work experience in Business Objects and Informatica. Worked on end to end implementation projects, support projects and also provided trainings to clients on BO software. Implemented Amazon Web Services (AWS): Auto Scaling, Amazon Elastic Compute Cloud (EC2), Elastic Block Store (EBS), Elastic Load Balancing (ELB), Simple Storage Service (S3), Amazon Virtual Private Cloud (VPC), Amazon Virtual Private Network (VPN), provisioning storage as drives using Amazon Storage Gateway
  • Microsoft Solutions Certified IT Professional working on Office 365 and Windows Azure solutions, Active Directory Forests, Active Directory Federation Services, Security Permissions & Authentication and Certificates. Management of transition to cloud including requirement gathering and designing infrastructure/Server for Directory Synchronization, deploying Office 365 licenses via GUI and PowerShell scripts

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Report is delivered in Word/PDF format.
Report consists of 36 pages
Pages 7 to 36 consist of verbatim responses to each of 20 questions. These responses carry a wealth of information, guidance and knowledge from NetSuite ERP implementers.

This report showcases five of the several depth interviews conducted. The 20 questions in each interview captured at a minimum the following points and some more:

  • Business objectives driving PaaS implementation
  • Evaluation process of SoftLayer vs. AWS vs Azure
  • Concerns prior to implementation
  • Concerns remaining post implementation
  • Reasons for selecting SoftLayer vs. AWS vs Azure
  • Implementation challenges experienced
  • Lessons learned during implementation
  • Limitations of PaaS solution
  • Advice for other SMBs planning to use PaaS
  • Benefits derived from using PaaS

techaisle paas idi report cover resized

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