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Techaisle Blog

Insightful research, flexible data, and deep analysis by a global SMB IT Market Research and Industry Analyst organization dedicated to tracking the Future of SMBs and Channels.

SMB Purchase intentions for PCs, Tablets, Chromebooks

As is the case in each year’s research, the 2015 Techaisle SMB Mobility Adoption Trends survey asked respondents to detail their plans for acquisition of different types of client devices. Two of the major categories investigated by the survey were desktop PCs and notebook PCs. Here, as was the case last year, Techaisle finds stronger purchase intentions for desktops than for notebooks: 30% of US small businesses and 75% of US midmarket companies are planning to buy desktops in 2015, as compared with 18% of small businesses and 63% of midmarket firms reporting notebook purchase intentions. Projected volumes of purchases are also generally higher for desktops than for notebooks.

However, corporate purchase intentions do not provide a complete perspective on mobile device acquisitions. While one can assume that all desktops connected within a business are company-owned, both data and experience suggests that some of the notebooks used within a corporate environment are employee-owned. By including potential employee purchases of notebooks as a factor in the expansion or refresh of corporate notebook fleets, the SMB PC acquisition outlook for 2015 gets altered.

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Influencing the SMB Cloud buyer’s journey

There are many differences in the cloud outlooks of large vendors and niche suppliers, startups and Fortune 500 firms, traditional channel members and online markets, but there is one common issue that firms across the cloud spectrum face: the need to find an effective way to attract and engage prospective SMB cloud customers. What are the best ways to reach SMB buyers as they make cloud decisions?

Techaisle’s SMB Cloud Computing Adoption survey research shows that there is no one method that will engage cloud buyers within the small business or midmarket segments: in both markets, buyers use a mixture of multiple reach and multiple depth vehicles to understand and evaluate options.

As a means of providing some meaningful clarity to the question of how to allocate resources across the buyer’s journey and to help indicate where buyer time is spent today – and where marketers will need to invest Techaisle looked at fifteen different influencer options and segmented them into one of three categories:

  1. “shallow” (TV and print advertising),
  2. “moderate” (technology websites, IT magazines, brochures/fact sheets/newsletters, catalogues, search), and
  3. “deep” (vendor websites, recommendations, personal sales calls, conferences, webinars, case studies, white papers, blogs/forums)
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SMB Cloud starts with established global vendors

Techaisle’s recently completed study 2015 SMB Cloud Computing Adoption Trends shows that SMB cloud buyers look first to large, established vendors for cloud solutions, but their sourcing preferences diverge from there, with small businesses most likely to trust product vendors and midmarket firms willing to investigate a wide range of specialist providers.

Over 30% of current small and midmarket cloud users report that they turned to a large IT vendor (including Amazon in this group) for in-use cloud solution. Small businesses were also very likely to have acquired cloud from a specialized vendor selling security, storage, virtualization or a similar offering. Small businesses also frequently rely on software vendors like Salesforce.com or their telecom service provider for cloud, and are somewhat likely to acquire solutions from SIs, consultants or outsourcing companies.

The midmarket results are fascinating.

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Mobility is addressing a clear need within US SMBs and 86 percent are increasing investments

Techaisle’s recently completely study 2015 US SMB Mobility Solutions Adoption Trends shows that mobility adoption within US SMB is reaching 86 percent by end of 2015. However, mobility adoption is not about mobile devices anymore, rather it has transitioned to mobility applications and over to mobility solutions (solutions that provide management, security and infrastructure needed to connect mobile devices and applications into the corporate IT environment).

Unfortunately for SMBs, each of the above three essential areas of investment has different suppliers. Data from the survey shows that SMB buyers are therefore confused about where to turn for help, especially with respect to mobility solutions needed to integrate and manage their burgeoning mobility portfolios that includes both company and employee mobility activity.

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