Techaisle Blog

Techaisle Take

VMware won – handily – the battle for leadership in server virtualization. The company attained broad acceptance within companies looking to bridge the gap between growth in compute demand and contraction in CAPEX budgets, and then drove penetration within these accounts, to the point where virtualization is the default approach to servers, and VMware is the de facto standard for virtualization within the data center.

The issue for VMware now is – what next? There is still some opportunity for growth in server virtualization, but customers are starting to hedge their virtualization bets by moving to multi-hypervisor strategies, including Hyper-V, Xen, and/or KVM within their environments. While successfully competing in its core market is essential, the “next big thing” for VMware isn’t found in beating back smaller server competitors – it’s expanding into the two big adjacent markets, client virtualization and cloud infrastructure management.

The client virtualization space poses some interesting challenges and opportunities, especially in the SMB market. Mobility has become a “must have” capability in today’s IT portfolio, but there’s no single, well-established path to deploying it: the visible hardware vendors (Apple, Samsung) don’t provide enterprise-grade solutions, and there is no existing standard for the various software components required to seamlessly support corporate and BYOD devices in an enterprise network. At the virtualization layer, Citrix is the current and clear leader, but anticipated growth provides enough opportunity for multiple competitors and strategies.

With its Horizon portfolio, VMware is attempting to position itself as an enterprise-grade answer to mobility requirements. The approach is interesting – but will it resonate with the channel serving the millions of SMB customers that fueled VMware’s success in server virtualization?

End-user Computing

Last week’s VMworld was a showcase for messaging about execution. Bite-sized announcements centered around three key areas – end-user computing, hybrid cloud services and software-defined data centers.  End-user computing is perhaps the most exciting for small and mid-market businesses as it directly feeds into their voracious appetite for mobility.

Techaisle study shows that the worldwide SMB Mobile Workforce will grow to 298 million by 2016 at 6.3 percent CAGR from 2013. Nearly 150 million SMB employees will be telecommuting and 120 million will be traveling on business. We are in a mobility cycle now that is characterized by intense competition for hardware, system software and applications leadership. The wave is young enough to offer margins on hardware, software and services, but as de facto standards become more entrenched this market will consolidate, and reseller focus will move to recurring service revenue as the margins erode in the hardware space.

With rapid increase in number of mobile workers, there are five main concerns that are percolating to the top of SMB's concerns: Cost of solutions that support mobile workers, security from theft and data privacy, mobile data pricing, transaction security and mobile device pricing. Recognizing some of these issues, Sanjay Poonen, VMware EVP & General Manager, End-User Computing said, “Mobility is a management and security problem”.

To cover its bases, VMware is currently betting on its Horizon Suite consisting of three products:

1. Horizon View: VMware’s Desktop-as-a-Service (DaaS) offering powered by View
2. Horizon Mirage: VMware’s physical desktop management tool based on its Wanova acquisition
3. Horizon Workspace: VMware’s mobility management solution enabling mobile users to access corporate data, applications and virtual desktops from different endpoint devices

As Ben Goodman, Lead Evangelist, End-User Computing told Techaisle, “Workspace is a single space for getting your stuff”. It will include MDM (Mobile Device Management), MAM (Mobile Application Management) and plans are afoot to develop MIM (Mobile Information Management) and MCM (Mobile Content Management).

VMware is slightly late into the SMB mobility space as most SMB-focused channel partners are offering Citrix solutions and a plethora of niche MDM solutions for SMBs. But Sanjay Poonen’s aggressiveness was palpable. He plans to invest heavily to drive growth in VDI. VMware is bullish on the potential for its installed base of 500,000 customers, many of them SMBs, to become customers for its mobility solutions. It plans to focus on IT (not just end-users) who are open to centralized policy management and who agree with VMware’s vision that mobility is part of a larger platform. This strategy has its advantages and disadvantages. By VMware’s own admission, Horizon Suite lies in the chasm between Innovators and Early Adopters along the adoption curve. For VMware, Early Majority to Laggards is a big white space. But this highly fragmented, disjoined white space within the SMBs is getting filled with its competitors. To achieve success, VMware must:

1. Target its customers that have yet to adopt mobility management solutions
2. Target its customers who are willing to rip and replace
3. Target SMBs that are still investigating viable mobility management solutions

MDM and MAM are by far the most prominent top-of-mind issues for SMBs across different geographies. Surveys conducted by Techaisle reveal that SMBs worry about these issues a lot, but fail to protect themselves adequately. A Techaisle survey of 9,500 SMBs across different geographies found that accidental loss of device followed by imminent danger of mobile viruses are the top concerns of SMBs while using mobile applications. This clearly demonstrates the need for remote mobile device management, authentication, and remote erasure of data.

For a vendor like VMware, the route to these SMBs is through channel partners, who are themselves increasingly turning towards their vendor suppliers as their trusted advisors. Techaisle’s channel partner study shows that on the technology side of the business, 50 percent of channel partners want training on mobility solutions including VDI, DaaS and BYOD. Partners are also looking for help in marketing: to help position these solutions to customers, 42 percent of channel partners are looking for case studies that are relevant to their own client base. In addition, channels want to acquire capabilities to be able to customize mobility solutions for their SMB client base. Affordable maintenance and support, ease of use and features and functionalities suitable for SMB needs are top sales messaging that are being used by channel partners to sell end-user computing solutions.

Clearly, VMware has to use every trick it has in its arsenal to address these issues if it is to make end-user computing market segment the “next step” in its overall growth strategy.

For more information on Techaisle mobility and/or channel research, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

In 2012, a total of 47.2 million households and 1.9 million SMBs purchased a PC for the first time (Techaisle estimates), increasing global PC penetration by 2% in both the consumer and small business segments as an average of 5,200 small businesses and 130,000 households per day purchased a PC for the first time.

According to IDC, a total of 350 million PCs (desktops + notebooks) were shipped worldwide in 2012. Assuming that each first-time buyer in both the consumer and small business segments bought one PC, a total of 49.2 million PCs were first-time purchases. Therefore, the remaining 300 million PCs purchased in 2012 were either for increasing density or for replacements.

There are three elements that contribute to PC shipments. These are:

1. Increasing Penetration: businesses or households that purchase and use PCs for the first time

1. Increasing Density: purchase and use of PCs for either additional members of a household or employees within a business

1. Replacements: replacing older PCs with new PCs

Increasing Penetration

PC market penetration will continue to be driven by emerging market countries. There are 1.26 billion addressable households in emerging markets but only one in four have a PC. Similarly, there are 44.7 million SMBs in emerging markets, but only two in five have a PC. Both of these figures indicate a huge opportunity for new PC sales as there are still 26.4 million SMBs and 994 million households that
have yet to buy a PC – a huge gap indeed!.

It is true that many of these households and small businesses may choose to purchase a tablet first rather than a PC if the planned usage is focused on consuming content through activities such as emailing, browsing, playing games, following news and watching videos. However, it is also true that PCs will
remain an important part of the device market. A tablet’s weight, portability and convenience cannot be ignored, but Techaisle believes that the tablet market may reach the same set of conundrums – lengthening replacement cycles and fully saturated addressable density – that are affecting the PC market today, causing tablet sales to skid. Since 1982 when the first PC was introduced, a combined one billion households and small businesses have yet to purchase a PC. It is hard to say that tablets will fill that void, especially when the market gets flooded with too many configuration choices and a profusion of different brands with unique value propositions; for a majority of buyers, the tablet purchase decision process will become as difficult as for PCs.

Increasing Density

Increasing density is certainly a problem area within mature markets as the household PC density is more than 1 in most countries. However, in emerging markets the household PC density varies from 0.5 to 0.9 devices per person depending upon the country. Similarly, in the case of small businesses the density is also almost 1.0 in mature market countries and varies from 0.4 to 0.7 in emerging market countries. There is therefore potential for PC vendors to increase density in emerging market countries both within households and small businesses. But here again, we may find that tablets become a device of choice thus impeding density increase. However, these conditions will also hold true for tablets in the next 3-4 years when the number of tablets within a household and a small business will reach a density saturation point beyond which no new tablets will be purchased for additional employees or household members.

Replacements

This is where the most brouhaha is currently. PC replacement cycles are getting extended and users – both corporate and consumers – are buying tablets. Notwithstanding the tepid acceptance of Windows 8, the PC buying process has become a daunting task even for the most technological savvy individual. PCs are variously categorized as Ultrabooks, ultra-thins, light and thin, long battery life, anti-glare screen, Premium HD screen, SSD, HDD, All-in-ones – it makes one’s brain dizzy. So the consumer ends up either pushing back the decision or continues to shop for a suitable configuration at an affordable price. “A PC in hand is worth two in a bush” begins to hold true. The consumer may then default to a tablet, which is still a novelty device. But the question remains, at least, within the context of small businesses – are the tablets they are purchasing really replacing PCs? Let us look at Techaisle survey data below based on total sample size of 9,500 SMBs.

Above data (will not add to 100 percent due to multiple responses) clearly suggests that while there are some incidences of replacements, consistently over 60 percent of SMBs either currently use tablets or plan to use tablets as additions to PCs. However, it is interesting to note that the density of tablets in many small businesses is not always 1.0. For example, a small retail store may have 4 employees but uses 6 tablets and 2 PCs. These tablets are used for point-of-sale, display advertising or self-serve terminals. So in effect tablets are doing the work of PCs with more convenience and a smaller foot-print. It is debatable whether retailers would have used PCs for these tasks in the absence of tablets.

This brings us back to the point that we started with. If 300 million PCs were purchased for either replacements or density increase, are tablets then really replacing PCs, or is the PC market itself getting saturated, with fewer compelling reasons to purchase additions or replacements? Are the PC vendors sufficiently targeting the first time buyers, as this group would have the highest potential for increasing penetration and driving increasing density? IDC also said that a total of 128 million Tablets were shipped in 2012. Approximately 32 million Tablets were purchased by SMBs assuming that SMB share was 25 percent. The two charts above when combined with IDC data gives a rough number of 5 million tablets displacing PC sales. The data for SMBs demonstrates that tablets are not replacing PCs, but are being used in addition to PCs.

Techaisle’s bottom line: PC vendors should therefore market PCs to new users and current users with two very distinct messaging to open up the market.

 

A common SMB usage scenario

An IT administrator of a small business gets a call from an employee saying that he lost his iPad with customer billing info, specs of recent architecture drawing; corporate emails and he did not even have a lock in the iPad. What can the IT Administrator do? This is where Codeproof comes into picture. With Codeproof, the IT Administrator could have remotely located the iPad, locked it and even remotely erased the iPad thereby preventing any data-theft.

A common barrier to Mobility Adoption within SMBs

The need for device and data security for mobile devices is an important deterrent in mobility adoption, especially as consumer and business apps converge onto the same devices. Nevertheless mobility is here to stay but going down the route of mobility is also fraught with unexpected surprises – most important being accidental loss of device with company data, employee walking off with device or malware creating havoc with the device.  Many surveys conducted by Techaisle reveal that SMBs worry about these issues a lot but fail to protect themselves adequately. For example, 69 percent of SMB IT Decision makers in the US are concerned about accidental loss of devices containing sensitive data. And nearly 1/3rd of these decision makers are also concerned about inability to manage device configurations so that they comply with company policies. To top it all, there is the issue of managing employee devices that businesses did not buy.

Techaisle survey of 9,500 SMBs across different geographies show that accidental loss of device followed by imminent danger of mobile viruses are the top concerns of SMBs while using mobile applications. This also clearly demonstrates the need for remote mobile device management, authentication, and remote erasure of data.

 

The above data clearly demonstrates the need for remote management, authentication, and remote erasure of data on mobile devices. Data no longer resides on tethered devices such as desktops but is spread across multiple devices that “move”. SMBs need to plan for it to make mobility an enjoyable and productive experience.

Codeproof is a simple to use, Cloud-based, SaaS, Freemium model MDM

In four easy steps Codeproof MDM is up and running on iOS and Android devices. A Seattle-based company, Codeproof offers an integrated BYOD security and mobile device management platform specially targeted at small and medium businesses. Some of its main mobile security features are App-white listing, Malware protection and Mobile policy management. It is built on Amazon EC2 elastic cloud for scalability, anytime, anywhere access.

An admin can enroll all mobile devices to Codeproof by installing and enrolling Codeproof App on the device. As the devices get enrolled via the mobile Copdeproof app, the devices automatically appear in Codeproof Cloud console tree. The admin can now remotely manage all devices from Cloud console. When an employee leaves the company, the admin just deletes the corresponding employee MDM profiles (WiFi profiles, Email Profiles, etc.) thus disabling the devices from accessing any type of corporate data.

Codeproof is free for 2 devices and is priced at only 29.99$ per device per year. It is worth a try.

Techaisle’s SMB Mobility adoption research and corresponding segmentation shows that there are three distinct SMB segments of mobility solution users.

Aggressive Adopters: Mobility is Strategic to their business; these form 13 percent of SMBs

Steady Movers: Mobility is enabled in their business; by far the largest segment at 49 percent of SMBs

Fence Sitters: Mobility is a convenience for their business; these form 19 percent of SMBs

It is imperative for IT Vendors and channels to understand the segments' different attitudes towards mobility, current and planned usage of mobility and firmographics to create an actionable marketing strategey. For example, Techaisle’s SMB Mobility Segmentation shows that for 13 percent of SMBs that fall into the Aggressive Adopters segment mobility is strategic to their business growth and survival. A deep understanding of the three segments will help IT vendors and channel partners identify their target markets and how to sell into them.

Sales Strategies for SMB Mobility Segments



Even in terms of spending, aggressive adopters are spending a higher percentage of their IT budget on mobility solutions. Interestingly, Fence Sitters are spending comparatively higher percentage on mobility consulting assessments looking for advice on the most appropriate solutions before adopting mobility enterprise-wide.

BYOD Policy and Use of Tablets & Smartphones

Not only Aggressive Adopters were the first to use tablets and smartphones but they also have the highest density (mobile devices per employees) and highest average number of tablets and smartphones being used at all employee size levels among all three segments.



There are twice as many SMBs in the Aggressive Adopters segment as Fence Sitters that use Tablets and Smartphones.

Aggressive Adopters have also moved quickly to implement a BYOD policy whereas a large percentage of Steady Movers do not have a BYOD policy but they also do not stop their employees from using their own devices.

 

Aggressive Adopters also have a very healthy attitude towards employees using consumer applications at work as they feel it is a good way to learn about technology that their employees find useful and can be officially integrated into their business.

Adoption of mobility solutions has also led to a positive effect on work-life balance of their employees. Aggressive Adopters have also seen improved productivity, higher employee satisfaction and improved quality of work.

With improved productivity and quality of work there will be a continued proliferation of mobile devices and corresponding solutions that will drive new forms of collaboration of content and communication. As devices become increasingly small, smart, connected and powerful, the server and network become less visible progressively moving offsite both physically and from a management perspective, simultaneously serving more computing power, storage and bandwidth; mobility will revolve around collaboration delivered through an enhanced browser. Therefore, todays Aggressive Adopters will look for integration of communication channels, content and workflow as the foundation on which to build their strategic mobile solutions.

The responsibility lies with the IT Vendors and their channel partners to effectively mine the Aggressive Adopters’ segment at the same time using realized proof points to move each of the other two segments (Steady Movers and Fence Sitters) to the Aggressive Adopter segment.

In terms of market opportunity, Aggressive Adopters show the highest growth rate for mobility spending requiring sophisticated solutions whereas Steady Movers have the biggest size due to sheer volume of SMBs falling into the category.