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  • NEW CLOUD STUDY

    NEW CLOUD STUDY

    SMB & Midmarket Cloud Adoption Trends
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  • NEW SECURITY SURVEY

    NEW SECURITY SURVEY

    SMB & Midmarket Security Adoption Trends
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  • NEW MOBILITY SURVEY

    NEW MOBILITY SURVEY

    SMB & Midmarket Mobility Adoption Trends
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  • NEW IOT STUDY

    NEW IOT STUDY

    SMB & Midmarket IoT Adoption Trends
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  • UNIQUE SURVEY

    UNIQUE SURVEY

    Understanding SMB & Midmarket Buyers Journey
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  • FEATURED INFOGRAPHIC

    FEATURED INFOGRAPHIC

    2017 Top 10 SMB Business Issues, IT Priorities, IT Challenges
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Techaisle Blog

Insightful research, flexible data, and deep analysis by a global SMB IT Market Research and Industry Analyst organization dedicated to tracking the Future of SMBs and Channels.

The connection between managed services and SMB business and IT challenges

The subject of “IT/business alignment” has been a hot topic of debate for many years. Yet despite this interest, business and IT interests and objectives frequently diverge. To some extent, this is inevitable: the business is concerned with issues that extend beyond IT, and IT needs to manage issues that are (at least, as long as they are working) beneath the notice of most business professionals. However, today’s business environment is increasingly dependent on IT support, and IT products and services that improve productivity and efficiency or which expand market reach and potential. IT initiatives that can be linked meaningfully to broader business objectives are best positioned to attract corporate support – meaning that products and services that address key business priorities have the greatest potential for growth.

The Techaisle SMB survey, which captured the perspectives of both business decision makers (BDMs) and IT decision makers (ITDMs) in US SMBs ranging from 1-999 employees, looked at key business issues and in particular IT challenges. The list of the most important IT challenges faced by SMBs such as budget constraints and the need to control IT costs and improve justification for new IT investments are both tied to the goal of reducing operational cost, and effective maintenance of current IT infrastructure contributes to reduction in operational uncertainty, and thereby get linked to managed services.

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2017 Top 10 SMB and Midmarket Business Issues, IT Challenges, IT Priorities

They are here. Techaisle's annual SMB and Midmarket Top 10 IT Priorities, IT Challenges and Business Issues. This is the 5th year of Techaisle tracking at a WW level and is much sought after by IT vendors, channels and media. For 2017, Techaisle investigated 15 different technology areas, each with several sub-technology categories, 20 different IT challenges and 20 different business issues.

Click on the infographic images below to view and download your copy

When compared with 2016 the list for 2017 SMB and Midmarket Top 10 IT Priorities, IT Challenges and Business Issues reveals major changes – digitalization has become an IT priority and supporting digital marketing/workplace an IT challenge, improving workforce productivity as a business issue has catapulted to the top, enabling mobile workforce is among the top 3 IT challenges and Collaboration, Cloud, Mobility and Security are the IT priorities. Cloud orchestration has also appeared for the first time in the list of IT challenges as IT is finding it necessary to orchestrate across the entire enterprise to deliver business infrastructure via the cloud.

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Business context at the forefront of SMB Cloud adoption driver

The first step in understanding if a particular type of technology will be important to a market is to understand why it might be important: how can the technology meaningfully address the business needs within the target community? This begs in turn a more fundamental question – what are these needs?

Techaisle’s recent SMB Cloud Adoption survey shows that the top ten business issues identified by SMBs align with well-recognized cloud attributes or applications. For example, cloud is seen as a way of delivering improved automation to a very wide range of functions, within IT and across the business as a whole; these solutions improve processes, which in turn will improve production and support of products. Cloud also supports key collaborative technologies (notably, mobility and file exchange), which have a positive impact on productivity, and cloud is viewed as the primary platform for ‘systems of engagement’ that help businesses attract and retain new customers. Cloud encompasses many different types of offerings, which deliver benefits that align with SMB needs.

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Similar observations are made regarding the challenges faced by small and midmarket businesses.

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New Research – Enterprise Cloud Adoption Trends

The rigor in data collection, the depth in data analysis and the accuracy in forward looking insights that Techaisle brings in its small business & midmarket research has extended to enterprise. Techaisle’s US Enterprise Cloud Adoption Trends provides an in-depth and definitive look into the state of cloud adoption within large businesses.

  1. Only 18% of US enterprises have mature cloud adoption and are optimizing usages; 36% have a cautious approach to cloud. Smaller size large enterprises have reached maturity stage whereas larger sized enterprises have ad hoc approach to cloud
  2. In 92% of US enterprises, IT has a voice on the Board and helps drive the direction of the business rather than business deciding IT needs
  3. Top IT challenge is implementing new strategic IT applications to improve organization’s competitiveness; 74% believe that investments in cloud increases their competitiveness
  4. Greatest benefit of cloud is the ability to launch new products and services
  5. 61% want seamless integration with on-premise systems
  6. For 65% of US enterprises, security and regulatory compliance is the biggest challenge in developing strategies for cloud adoption
  7. In 60% of enterprises data sovereignty and privacy are preventing acceleration of cloud
  8. 75% of US enterprises have adopted Hybrid cloud but the largest penetration growth is expected in the use of public cloud
  9. 74% are using Amazon AWS but Microsoft Azure is not far behind at 65%
  10. 20% of US enterprises use all three types of cloud deployment – private, public and hybrid but the future looks very different

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The research deliverable covers several topics including:

  • Top 10 Enterprise IT challenges & business issues
  • Enterprise Cloud adoption maturity – ad hoc to mature
  • Greatest benefits of using Cloud
  • Factors driving cloud adoption strategy
  • Key attributes of a good cloud solution
  • Challenges in developing strategies for cloud adoption
  • Factors preventing Enterprises from accelerating cloud adoption
  • Current & Planned adoption of services, type of deployment & workloads
  • Current & planned cloud applications
  • Enterprise cloud best practices - hybrid cloud, hybrid IT
  • Enterprise cloud security best practices
  • Use of public cloud within enterprises
  • Benefits of Public Cloud adoption
  • Top drivers of Public Cloud adoption
  • Key challenges in implementing public cloud
  • Workloads being transferred to Public Cloud
  • Key Industry segments using Public Cloud services to derive its benefits
  • Types and brands of public Cloud platform being used - Amazon AWS, Microsoft Azure, Google Cloud, IBM SoftLayer
  • Comparative analysis of AWS, Azure, Google, SoftLayer
  • Influencing the Cloud buyer, mapping the buyer’s journey
  • Influencing the C-Suite

The Techaisle research contains a wealth of data that marketers can use to understand cloud adoption within the US enterprises and build IT buyer-centric marketing initiatives.

 

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